Payment Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications.

When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement. Failure to clearly substantiate how you meet the screening criteria will result in the rejection of your application.

ALL OTHER COMPETENCIES/QUALIFICATIONS WILL BE ASSESSED AT A LATER TIME.

INSTRUCTIONS
When recording your examples, be sure to:
• Provide concrete, specific examples of actions that speak directly to the experience factor.
• Choose examples with sufficient complexity, impact and difficulty to ensure you illustrate the depth and breadth of your experience for each qualification.
• In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what the outcome was.

Please note that candidates (including employees of the Federal Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Intent of the process

A pool of qualified candidates will be established for permanent and/or temporary positions in St. John's, NL.

Applicants are encouraged to apply ONLY if they are able to relocate or commute to St. John's, NL.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EXPERIENCE
Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

EDUCATION
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

NOTE: A Secondary School Diploma refers to a High School Diploma. Alternatively, a University Degree from an recognized post-secondary institution will be accepted. If you do not possess either of these, the employer- approved alternatives will be applied. As such, when prompted in the questionnaire, please explain the level of education you have achieved and the work experience you have accumulated in office administration, secretarial or clerical roles. If the board is unable to determine, from your application, that you meet the education requirement you may be required to take the GIT-320 to determine if you meet this essential merit criterion.

*YOUR EDUCATION CREDENTIALS AND, IF APPLICABLE, PROOF OF NAME CHANGE DOCUMENT(S) WILL BE VALIDATED AT A LATER DATE. PLEASE ENSURE THAT YOU HAVE A COPY OF YOUR DOCUMENTATION READILY AVAILABLE.

Degree equivalency

ABILITIES AND PERSONAL SUITABILITY
• Communication (oral)
• Communication (written)
• Thinking Skills
• Verification and Accuracy
• Diagnostic Information Gathering
• Client Focus
• Interpersonal Awareness
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE
Experience in determining eligibility and entitlements to government benefits and/or services

KNOWLEDGE
Knowledge of the Employment Insurance (EI) claims calculation and assessment process

ORGANIZATIONAL NEEDS:
Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

OTHER CONDITIONS OF EMPLOYMENT
Willing and able to travel for training purposes

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

-A written exam, an interview and reference checks may be part of the assessment process.

-Testing/interviews may be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

-Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

-Candidates are entitled to participate in the appointment process in the official language of their choice.

-Applicants must clearly demonstrate how they meet the essential education and essential experience qualifications in the on-line questionnaire that is part of the application process. Failure to do so will result in their application being screened out without further consideration.

-Candidates must meet all of the essential qualifications to be appointed to a position.

-A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs.

However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

-Please note that top-down and/or random selection may be used during this process.

-Top-down ranking can be used at any stage of the assessment process where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

-PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including sending invitations for written tests and interviews). "IMPORTANT" It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

-At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

-The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.