Various Administrative and Client Service Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

**PLEASE NOTE THAT IF YOU HAVE ALREADY APPLIED TO THE PROCESS NUMBER 2019-DUS-NCR-EA-337430-1, DO NOT APPLY TO THIS NEW AS-01/CR-05/PM-01 INVENTORY AS YOUR APPLICATION REMAINS VALID AND ONLY ONE APPLICATION PER CANDIDATE WILL BE ACCEPTED.**

- Applications will only be accepted online.

- Communication for this process will be sent via email. It is your responsibility to ensure you provide accurate and updated contact information. When you apply to this selection process, you should include an email address that accepts email from unknown users (some email systems block these types of email).

- ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS OR EMAIL COMMUNICATIONS WILL NOT BE SENT.

-----------------------------------------------HOW TO APPLY?----------------------------------------------
The process to file your application requires you to:

1- Submit your résumé and make sure to mention all relevant information associated with the position's requirements to show that you are the ideal candidate.

2- The applicants who have answered “yes” to all essential education and experience and provided the necessary information in their application will receive the written exam by email, in Excel format, within 2 weeks following the submission of their application.

Advice: Please make sure to clearly detail your experiences in your responses. Do not assume that the screening committee has prior knowwledge of your history.
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Please note:

Written communication and Analytical Thinking are being evaluated throughout the process (the answers you will provide to the screening questions, exchanges and emails).

Work environment

Innovation, Science and Economic Development Canada (ISED) is proud to be one of the winners of the Canada's Top 100 Employers 2019 competition. This competition recognizes Canadian employers with exceptional human resources programs and forward-thinking workplace policies.

ISED offers a wide variety of unique career opportunities and prioritizes advancement, professional development, and continuing education. Employees have the opportunity to join employee-lead networks, participate in on-the-job training and access other career development tools and programs to continuously progress on a professional and personal level.

ISED strives to build a culture that enshrines mental health, safety and well-being in all aspects of the workplace through collaboration, inclusivity and respect. To support employee wellness, employees have access to resources such as our new Canadian Innovation Centre for Mental Health in the Workplace. This centre promotes a safe, respectful and inclusive space for employees to share, support, network, and collaborate and attend seminars on mental health and well-being. Events include seminars on mental health and well-being, yoga, mindfulness, and more.

ISED has also modernized the workplace in order to attract, retain and encourage public servants to work smarter, greener and healthier to better serve Canadians.

Intent of the process

The intent is to create an inventory that may be used to staff various administrative and client service positions at the AS-01, CR-05 and PM-01 levels for various locations across Canada other than the above mentioned locations. It may also be used to staff similar positions with various tenures, various language requirements, and various security requirements within the Department of Innovation, Science and Economic Development Canada.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
EDU1 - A secondary school diploma or employer-approved alternative*.

*The employer-approved alternative is an acceptable combination of education, training and/or experience**.

**NOTE: For this process, the "acceptable combination" is defined as successful completion of two (2) years of secondary school combined with relevant experience (3 years or more).

Degree equivalency

EXPERIENCE:
EX1 - Experience using the Microsoft Office package (at least one of the following: Excel, Outlook, Word, PowerPoint) or similar software.

EX2 - Experience in providing services to clients or customers.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- Bilingual Imperative BBB/BBB
- Bilingual Imperative CBC/CBC
- Bilingual Imperative CCC/CCC
- English or French Essential

Information on language requirements

COMPETENCIES:
1- Written Communication (Ability to produce clear, concise, logical and grammatically correct written material to effectively exchange information and ideas with others).

2- Analytical Thinking (Interpreting, linking, and analyzing information in order to understand).

3- Uphold Integrity and respect (Employees exemplify ethical practices, values, judgement, professionalism and personal integrity. They create respectful and trusting work environments where sound advice is valued. They encourage the expression of diverse opinions and perspectives, while working constructively with their colleagues).

4- Planning and Organizing (Developing, implementing, evaluating, adapting and adjusting plans to reach goals, while ensuring the optimal use of resources, as well as being flexible and having initiative).

5- Effective Interactive Communication (Expressing and transmitting information orally with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizing information according to the audience in order to promote engagement and increase understanding).

The following may be applied / assessed at a later date (may be needed for the job)

POSSIBLE POSITION CATEGORIES:

Program support services position
Description:
This position provides administrative support to a team of program delivery officers. Reporting to the Manager, Program Delivery, the position entails database / system integrity management for tracking various types of project or client information; following up on reporting requirements and providing quality assurance support; tracking the status of client requests for funding as files progress through the project life cycle; making recommendations for improved processes and procedures; processing and delivering submissions/contracts/contribution agreements; preparing correspondence, reports and presentations; and, participating in and recording unit meetings.

Communications officer position
Description:
Support ISED’s (Innovation, Science and Economic Development Canada) websites by providing internal and external clients with advice on consumer and business information as well as the most effective ways to research and access this information. Analyze, interpret, and identify citizens’ business needs and recommend orally or in writing (in both official languages) appropriate products and services, determine the appropriate course of action to resolve enquiries, and/or direct clients to alternative sources of information.

Administrative officer position
Description:
This position is to provide support to the Directors in coordinating and monitoring their schedule and emails. Also provide any other administrative support that the Director’s office requires. As well, the position ensures completion of paperwork related to effective payment of invoices, submit translation requests, provide financial information to clients and process arrival and departure of employees.

Services officer position
Description:
Receives triages, responds to a variety of enquiries, and provides information to a wide variety of internal and external clients by phone, mail, email, facsimile and chat. Reviews and verifies information in client applications.

OPERATIONAL REQUIREMENTS:
- (e.g.: variable hours, overtime, or travel) may be identified based on the position(s) being staffed.

Conditions of employment

CONDITIONS OF EMPLOYMENT:
- Various security profiles (reliability or secret).

*Managers may establish conditions of employment (e.g.: variable hours, overtime or travel) specific to the position being staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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Please make sure to read all points listed below, given that this section contains important information about the application process.

- Reference checks may be conducted.

- It is your responsibility to provide appropriate examples that illustrate how you meet each essential qualification. Failing to do so could result in your application being rejected.

- You are entitled to participate in the appointment process in the official language of your choice.

- You are already a Federal Government employee at the AS-01/CR-05/PM-01 group and level or equivalent? Your application may be considered for deployment opportunities.

- An assignment/secondment or an acting appointment is a temporary resourcing option for Federal Government employees. The approval of your substantive supervisor will be required before an offer can be made.

- The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and supports you to indicate voluntarily on your application if you are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

- The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which will be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.