Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***VERY IMPORTANT NOTE: You will be required to provide Information on how you meet the ESSENTIAL qualifications (education, experience, and assets -if applicable) during the application process. IT IS YOUR RESPONSIBILITY TO PROVIDE CLEAR AND CONCRETE EXAMPLES IN YOUR RESPONSES TO EACH QUESTION, INCLUDING WHEN (FROM-TO), WHERE (OCCUPATIONAL TITLE, ORGANIZATION) AND HOW YOU OBTAINED YOUR EDUCATION, EXPERIENCE, AND ASSETS (IF APPLICABLE). It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. SHOULD YOU INDICATE IN YOUR RESPONSE "PLEASE REFER TO CV/RESUME" YOUR APPLICATION WILL BE REJECTED. Lack of EXAMPLES and DETAILS WILL result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

The ASSET qualification(s) may be used for screening of applications. If you meet these asset qualifications(s), PLEASE CLEARLY DEMONSTRATE IN WRITING HOW YOU MEET THEM. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Work environment

Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as, job satisfaction knowing you are making a real difference.

The RCMP hires civilian employees in a wide variety of disciplines to support our police officers at detachments and offices. Civilian employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities.

If you wish to provide administrative support to the RCMP, please submit your application!

Intent of the process

This selection process will initially be used to staff one vacant term position.

A pool of qualified candidates may be established to fill current and future vacancies, on a temporary or permanent, part-time or full-time basis.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school (high school) diploma or employer-approved alternatives

Degree equivalency

EXPERIENCE:

E1. Experience in providing service to clients or the general public by telephone, in person, or in writing.

E2. Experience in using a computer and a variety of computerized programs including word processing, spreadsheets, and electronic mail systems.

E3.Experience maintaining electronic and hard copy filing systems.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:

K1.Knowledge of the RCMP organization.

K2. Knowledge of procedures in relation to office administration.

ABILITIES:

A1. Ability to deal effectively with situations and inquiries.

A2. Ability to organize and coordinate various tasks.

A3. Ability to communicate effectively orally

A4. Ability to communicate effectively in writing

PERSONAL SUITABILITIES:

PS1. Thoroughness.

PS2. Judgment.

PS3. Effective Interpersonal Skills.

PS4. Dependability.

PS5. Initiative.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:

The RCMP is committed to having a skilled, diversified workforce reflective of Canadian society, to the equitable representation of women, Aboriginal peoples, persons with disabilities and members of visible minorities.

Conditions of employment

Reliability Status security clearance - ENHANCED RELIABILITY STATUS

NOTE: Successful candidates will require a valid Enhanced Reliability security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc . As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/qualifications-and-requirements and read the section titled “To apply as a police officer, you must not have”, as well as the applicable considerations. The security requirements are the same for all employees of the RCMP.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A written exam may be administered.

Interviews may be conducted.

Reference checks may be conducted.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

You must provide original proof of your education credentials.

Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/.

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS).

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

To submit an application on-line, please select the button "Apply Online".

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.