Program Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

APPLICATION INFORMATION:

Only on-line applications through the Public Service Resourcing System will be accepted. To submit an application on-line, please click on the button "Apply Online". Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

No cover letter is required; candidates must ANSWER THE SCREENING QUESTIONS provided by clearly demonstrating how they meet each of the Essential and Asset qualifications relative to education and experience.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other qualifications. When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement. Failure to clearly substantiate how you meet the screening criteria may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information nor will it be accepted after the closing date. Resumes will be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS:
When recording your examples be sure that:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Your responses to the screening questions will also be used to assess your written communication.

Candidates must provide two (2) work-related references, one of which must be your current supervisor, team leader, or manager.

Work environment

Are you looking for a new opportunity? Do you want to become part of a program helping Canadian employers fill labour shortages? If so, we are looking to grow our TFW team in the Atlantic Region! As a Program Officer, you would be responsible in assessing the impact of the proposed entry of a foreign national may have on the Canadian labour market.

Intent of the process

A pool of qualified candidates will be established for positions ONLY in the following locations:
1. Fredericton
2. Moncton
3. Saint John
4. Happy Valley-Goose Bay
5. St. John's
6. Dartmouth
7. Halifax
8. Sydney
9. Charlottetown

Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to these locations.

Applicants must specify the location(s) for which they are interested in their application.
The anticipated start date is September 2019.

The pool may be used to staff similar positions in various locations within the department in the Atlantic region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

EXPERIENCE:
Experience in using technology; including e-mail, Internet and word processing.

Experience in delivering services or programs to clients

Experience obtaining and providing information requiring explanation or clarification

ABILITIES AND PERSONAL SUITABILITY:
Communication (oral)
Communication (written)
Thinking Skills
Working with Others
Client Focus
Diagnostic Information Gathering
Dependability

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
Graduation with a degree from a recognized post-secondary institution

Degree equivalency

EXPERIENCE:
Experience in developing effective and collaborative working relationships with partners, stakeholders or various levels of government

Experience in negotiating

Experience in working with client segments including any of the following: Aboriginal people, youth, seniors, newcomers, persons with disabilities

Experience in delivering Service Canada services to the general public involving obtaining and providing information requiring explanation or clarification

OPERATIONAL REQUIREMENTS:
Willing and able to work outside core hours, including evenings and weekends, as per operational requirements

Willing and able to travel within the service area, as per operational requirements (may require overnight accommodation)

Willing and able to travel by various modes of transportation

Conditions of employment

Reliability Status security clearance

CONDITIONS OF EMPLOYMENT:
Willing and able to travel for training purposes
Willing and able to work shift work

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to these locations.

If you do not fully complete the screening questions as instructed, you will be screened out.

Communication (including invitations for assessment) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Candidates are entitled to participate in the appointment process in the official language of their choice.

Electronic and/or written test(s) will be administered.

Reference checks will be sought.

Interviews will be conducted.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Candidates will be required to submit their proof of education documents at the time of assessment. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person, e.g. a copy of a marriage certificate.

To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at this level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.