Analyst, IT Business Line Support Services

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

COMMUNICATION DURING THIS PROCESS

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply on this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). If you do not wish to receive your results by email, it is your responsibility to inform us.

Candidates must check their email accounts frequently as there may be new communication regarding this process or a deadline for response. Responses provided after the indicated deadline may not be accepted.

ABOUT US

If you are passionate about promoting Canada’s linguistic duality and want to ensure that Canada has an inclusive culture which respects the language rights of its citizens, the Office of the Commissioner of Official Languages invites you to apply!

Work environment

The Office of the Commissioner of Official Languages (OCOL) is a small organization of 160 employees that offers a positive, collaborative and bilingual work environment.

The Commissioner of Official Languages is mandated by Parliament. He is therefore independent from the government, but his staff are members of the federal public service and benefit from all the related advantages, including flexible work, competitive salaries and professional development.

OCOL has a Workplace 2.0 fit-up with open-concept offices, quiet rooms, meeting rooms and collaborative areas for team work. Employees are equipped with laptops and have WI-FI access throughout the office space. The eco-friendly building is located at 30 Victoria St. in Gatineau and is close to public transit, parking, bike and walking paths, shops and services. The building offers indoor bike storage as well as women’s and men’s change rooms with showers.

Intent of the process

There is currently a staffing need to staff one position on an indeterminate basis.

A pool of qualified candidates resulting from this process may be established and used to fill similar positions with various tenures and security requirements. All federal organizations listed in Schedules I, IV and V of the Financial Administration Act may use this staffing process to appoint a candidate to its organization in a similar position if a pool is created and in consultation with human resources / management.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or other specialty relevant to the position to be staffed.

NOTE: Indeterminate incumbent of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience.

Degree equivalency

EXPERIENCE

Significant* experience in maintaining IM/IT applications or/and software development.

Recent** experience in planning, organizing and prioritizing work.

Recent** experience in business analysis or/and system design.

Recent** experience supporting or customizing Microsoft Dynamics CRM 2013 (or later) solutions.

*Significant experience is defined as the depth and breadth of the experience normally associated with having performed a broad range of various, complex related activities associated with full-time performance of duties for a period of at least two (2) years within the last five (5) years.
**Recent experience is defined as being acquired within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

KNOWLEDGE

- Knowledge of Microsoft SQL Server 2008 or later and SQL programming.

- General knowledge of network accounts managing in a Microsoft environment.

- Basic knowledge of network architecture components.

- Basic knowledge of object-oriented programming and one of the following programming languages: C#, VB.net, PowerShell, JavaScript / TypeScript, ASP.NET MVC, Angular.

- Knowledge of the System Development Life Cycle. (SDLC).

- Knowledge of the Microsoft Dynamics CRM 2013 (or later) platform.

ABILITIES

- Ability to analyze information, propose solutions and prioritize activities.
- Ability to write and present technical documentation.
- Ability to communicate efficiently orally and in writing

PERSONAL SUITABILITY

Initiative
Client oriented
Work efficiently in teams
Judgment

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION

- Training or certification on scripting technologies (per example PowerShell, VBScript, WMI, etc)

- Business analysis professional training or certification (CBAP® or similar)

- Training or certification on deploying, configuring or customizing Microsoft Dynamics CRM 2013 (or later) solutions

- ITIL certification

Degree equivalency

EXPERIENCE

- Experience in supervising consultants or students.

- Experience in configuring Windows 10 in an enterprise context.

- Experience in managing web servers (per example IIS) in an enterprise context.

- Experience administrating Microsoft SQL Server 2008R2 (or later) databases.

- Experience designing reports with Microsoft SQL SSRS 2008 (or later).

KNOWLEDGE

Knowledge of server virtualization.
Knowledge of IT security threats and vulnerabilities.
Knowledge of Microsoft Office 365.
Knowledge of Microsoft Dynamics 365.

Conditions of employment

Reliability Status security clearance

Willingness and ability to work overtime, including on evenings and weekends, on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job applications must be submitted ONLINE ONLY through the Public Service Resourcing System. Persons with disabilities who cannot apply online are asked to contact the following number, 1-800-645-5605. Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Candidates must meet the essential qualifications to be appointed to a position.

Meeting criteria such as asset qualifications, operational requirements or organizational needs is desirable and may be a deciding factor in choosing the right fit. Asset qualifications could be applied at any step of the selection process.

Applicants are entitled to participate in the selection process in the official language of their choice. Applicants are asked to identify which language they are interested in being assessed for on their application. Candidates will be asked to undergo the PSC Second Language Evaluation (SLE) or provide valid SLE results. To obtain a copy of SLE results, candidates may make a request at the following website: http://www.psc-cfp.gc.ca/ppc-cpp/test-examenresult/tst-rslt-examn-eng.htm. For more information on SLE, visit the following website: http://www.psccfp.gc.ca/ppccpp/sle-els/cand-info-cand-eng.htm.

Proof of Canadian Citizenship and education credentials must be available upon request. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at: http://www.cicic.ca/.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS: Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs. Minimal reimbursement of relocation expenses could be offered if the selected candidate moves as a result of an employment offer.

Your answers to the screening questionnaire and your résumé may be used to evaluate your ability to communicate effectively in writing.

A written test and an interview may be administered. Interviews may be conducted in person, by phone, or by videoconference.

Reference checks may be sought.

A top down approach and/or random selection may be invoked at any stage in this process to limit numbers of candidates, or for appointment purposes.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.