Team Leader, Information Management - Position location: Ottawa, ON

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Tips for applicants who wish to apply;
•You may need to first create an account, if you don’t already have one; https://emploisfp-psjobs.cfp-psc.gc.ca/psrssrfp/applicant/page1710?createNewAccntAftPNS=createNewAccntAftPNS&toggleLanguage=en

•Once your account is created, applicants can create a profile and upload their résumés.

•When it comes time to apply, please provide complete and thorough details of your education and experience. The system will prompt you with specific questions, please ensure to answer the questions, if applicable.

•When answering the questionnaire, do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.

You must submit a complete application, consisting of screening questions which clearly demonstrate how you meet the screening criteria (education and experience) and a résumé followed by the text questions. The screening questions will be used as the primary tool in the screening process and the résumé will only be used to substantiate the information provided. A response such as "SEE MY CV /RÉSUMÉ" will not be accepted.

In your response to the screening questions, please provide concrete examples and the following information:

1. Name of the department or organization where the experience was acquired;
2. Title of the position occupied and duration for which you exercised the functions;
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired.

IMPORTANT NOTICE: Receipt of applications will not be sent; only candidates successful in the screening process will be contacted.

Duties

The Team Lead, Information Management provides leadership, development, onboarding, and training to a group of Information Management Analysts who support the delivery of IM products and services to employees across the Department.

The position is responsible for directing and supporting the Information Management Analysts on their assigned work deliverables to achieve the goals of the Information Architecture and Information Management Directorate.

Work environment

Why work with Immigration, Refugees and Citizenship Canada?

We're a department focused on people. Every day our work affects lives across the world. We collaborate with Canadian citizens, sponsors, employers, and educators. We protect refugees, promote citizenship, facilitate the arrival of immigrants and pursue passport innovation.

Our individual efforts have a global impact when, together, we:
• welcome hundreds of thousands of newcomers each year
• help people settle into Canada
• reunite families
• attract top talent, and
• find new ways to decide who comes to visit, work or stay

Our programs help meet our country’s needs. Our work helps Canada become more economically, socially, and culturally prosperous.

We’re people helping people in Canada and abroad. We bring people together.

Why work with IRCC's Information Management Team?

Information and data are critical assets that enables IRCC employees to help people in Canada and abroad.

From immigration officers working from embassies overseas to the policy and program analysts in Ottawa to the citizenship and immigration officers in offices across Canada, employees rely on quality information and data to make the right decisions to help meet our country’s needs.

At IRCC, the Information Architecture and Information Management Directorate, as part of the Transformation and Digital Solutions Sector, is leading initiatives to transform the way we work and how we deliver services. Over the next few years, these will include rethinking paper processes through digitization, adopting electronic approvals, implementing a new content services solution to manage our information assets, and reimagining how those information assets are managed to enable better use of data/content analytics and artificial intelligence solutions.

If you’re passionate about information and data and how they can be used to build a stronger Canada, there’s no better time to be part of IRCC’s Information Management Team.

Intent of the process

Anticipatory process.

This process may be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies, various security profiles, various tenures (Indeterminate, Temporary) using various staffing mechanisms at Immigration, Refugees and Citizenship Canada. If a pool is established following this staffing process, all federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) will be able to use it in order to staff similar positions across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

STEP 1 of the assessment process - INTRODUCE YOURSELF!

Essential & Assets Qualifications (When you submit your application, the system will prompt you with a specific question to evaluate how you meet each qualification; please ensure to answer and provide examples on how you gained these qualifications.)

EDUCATION

EDU1. Degree or diploma from a recognized post-secondary institution with a specialization in Information Management or in a field relevant to the work to be performed,
OR
an acceptable* combination of education, training, and progressively responsible professional work experience.

*An acceptable combination is defined as a secondary school diploma and five (5) years of relevant progressively responsible professional work experience.

Degree equivalency

EXPERIENCE

EX1. Experience supervising or leading a team to deliver projects or services related to the management of information.

EX2. Experience assessing information management client requirements and proposing options and recommending solutions.

EX3. Recent* and significant** experience working in an information management (IM) environment with demonstrated experience in the design, delivery or support of IM services or solutions.

*Recent experience is defined as experience acquired within the last five (5) years.

**Significant experience is defined as experience normally acquired over a period of two (2) years.

KNOWLEDGE

K1. Knowledge of information management theories, principles, best practices, and trends

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

STEP 2 of the assessment process – SHOW US & MEET US!

If your application is screened in, you will be invited to demonstrate the following competencies via an evaluation process (exam, interview, or reference check):

COMPETENCIES

CO1. Adaptability and Flexibility
CO2. Client Service Orientation
CO3. Cooperation and Collaboration
CO4. Developing Others
CO5. Effective Interactive Communications
CO6. Initiative
CO7. Judgement / Analytical Thinking
CO8. Team Leadership
CO9. Values and Ethics

STEP 3 of the assessment process – LANGUAGE ASSESSMENT

Depending on the position being staff, we might have positions with various language requirements, such as: English OR French Essential, English Essential, French Essential, or Bilingual Imperative BBB/BBB)

If you are interested in being considered for a bilingual position, Second Language Evaluation (SLE) testing will be administered, as required, using the Public Service Commission’s (PSC) SLE tests. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates page: https://www.canada.ca/en/public-servicecommission/services/second-language-testing-publicservice/information-candidates.html

If you have previously been assessed for SLE but do not have a copy of your results, please visit the PSC’s Confirmation of Previous Test Result web page:
https://www.canada.ca/en/public-servicecommission/services/staffing-assessment-toolsresources/staffing-assessment-services-job-seekersemployees/confirmation-previous-test-result.html

The following may be applied / assessed at a later date (may be needed for the job)

TELL US MORE - Assets:

We also want to learn more about other experiences you might have gained during your career. Please ensure to answer the questions and provide examples on how you gained these qualifications if the following apply to you:

ASSETS QUALIFICATIONS

AQ1. Demonstrated passion in information management or leadership through active involvement in communities of practice; or through active participation in groups, committees and non-profit organizations dedicated to the subject; Or teaching in post-secondary institutions, etc.

AEX1. Experience supervising virtual teams.
AEX2. Experience coaching and mentoring team members.
AEX3. Experience with data governance.
AEX4. Experience developing or administering data management programs.

ORGANIZATIONAL NEEDS

The organization is committed to establishing and maintaining a representative workforce. Qualified applicants who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities, and/or women, may be selected for appointment to fulfill organizational needs.

OPERATIONAL REQUIREMENT
Willingness and ability to work overtime.

Conditions of employment

Secret security clearance - STEP 4 of the assessment process - SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process.

Typically to be eligible for a "Reliability" clearance, you must provide residence information for the last five (5) years and to be eligible for a "Secret" clearance, you
must provide residence information for the last ten (10) years.

The process may involves reference inquiries, verification of qualifications, criminal records checks, credit checks (if required), and fingerprints.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

IMPORTANT: communication of results in the various staffing stages could be done uniquely through your account in the Public Service Resourcing System (PSRS); therefore, you have the responsibility to regularly verify your account in order to be aware of the status of your application.

A valid e-mail address must be provided. The Selection Board will communicate with candidates by e-mail to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid e-mail address that you check frequently. Please ensure that your email settings are set appropriately. If your email settings are too restrictive, emails from the hiring department may be detected as spam and automatically deleted.

Candidates will need to provide proof of their education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

Persons with disabilities preventing them from applying on-line are asked to contact
1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.