Coordinator, Visitor Services

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Following are some of the benefits associated with applying online:

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line. To submit an application online, please select the button "Apply Online" below.

When answering the screening questions, remember that the assessment board cannot make assumptions about your experience. It is insufficient to mention that you have the required qualifications or to list your current or past duties. Rather, using this tool, candidates must demonstrate how they meet the education and experience criteria listed in the job opportunity advertisement by providing clear and concrete examples.

Clear and concrete examples are defined as illustrations in which you fully explain the actions, considerations and steps you completed in order to gain the experience you are describing. This detailed contextual information will be used by the board members reviewing your submission to assess whether you have sufficient experience in a relevant field to complete the tasks which will be assigned to you should you be considered for this position. This is similar to what would be expected of you when asked to provide a concrete example of a particular situation in the context of an interview. Such examples usually require a minimum of ½ page to describe and a maximum of 2 pages. In order to facilitate this process, you may wish to start your submissions with a sentence similar to: “A clear and concrete example of a situation where I did X is a situation which occurred on Y date and my role in this activity was to...”.

Resumes will be used as a secondary source of information and strictly to validate the concrete examples you will have described in this tool.

Work environment

The Office of the Secretary to the Governor General (OSGG) is the government agency that supports the governor general throughout his or her mandate and in carrying out his or her duties. Most employees work at Rideau Hall at 1 Sussex Drive in Ottawa.

Rideau Hall is the official residence and workplace of the governor general of Canada. It is also a historic site with 180 years of history and a beautiful park located just minutes from downtown. The site is open to the public and welcomes more than 300 000 visitors each year who come to take part in the various activities offered.

The Visitor Services and Exhibitions team oversees and implements several public programs and offers visitors a warm welcome and memorable experience. The Coordinator ensures smooth delivery of front-line and visitor services while supervising a large team of guide-interpreters. We are therefore looking for someone action oriented, interested in offering a personalized, high quality customer service and working as part of a small, bilingual, multidisciplinary team.

Would you like to be part of the action first and foremost? Lead a team of young and dynamic employees and be their mentor? This job might just be perfect for you!

Intent of the process

The purpose of this selection process is to staff one (1) indeterminate position, bilingual imperative CCC/CCC.

A pool of qualified candidates may be established to staff identical or similar bilingual imperative positions with various security requirements and tenures within the Office of the Secretary to the Governor General (indeterminate, acting, deployment, secondment or assignment).

Employees at the same group and level or equivalent may be considered for a deployment before all the other candidates. However, if no deployment is made, applicants from other groups and levels will be considered in this advertised appointment process. This selection process may be used to staff similar positions at this group and level.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
- Successful completion of a university degree (baccalaureate).

Degree equivalency

EXPERIENCE 1
- Two-year experience within the last 10 years in delivering heritage or cultural interpretive programs.

EXPERIENCE 2
- Experience supervising a team of more than 10 front-line employees in the delivery of visitor services in the tourism, cultural, educational or museum environment.

KNOWLEDGE
- Knowledge and practical application of heritage interpretation theories, methods and techniques.

COMPETENCIES
- Demonstrating integrity and respect.

- Thinking things through.

- Working effectively with others.

- Showing initiative and being action-oriented.

ABILITIES
- Ability to manage competing priorities under tight deadlines and frequent last minute changes.

- Ability to supervise a team of guide-interpreters, including their training and performance management.

- Ability to communicate effectively orally.

- Ability to communicate effectively in writing.

- Ability to coordinate visitor services daily program (for example planning and overseeing daily operations and/or problem solving)

- Ability to coordinate guided tours for high profile dignitaries, including liaising with OSGG senior management and external departments or institutions.

- Ability to manage staff scheduling within allocated financial and human resources.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ASSET - EXPERIENCE
Experience working for an institution that manages large scale public programmes (more than 50 000 visitors a year).

Conditions of employment

Reliability Status security clearance

Availability to work on-call and on-site several weekends and evenings during the year.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: Aboriginal peoples; visible minorities.

2. Acknowledgement of receipt of applications will not be sent.

3. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred language in their application.

4. Candidates who have valid second language evaluation (SLE) results are to provide proof of their test results. It is the responsibility of those candidates who do not have their results to obtain them from the Public Service Commission (PSC). http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

5. For this selection process, the Office of the Secretary to the Governor General will communicate with candidates by email. Applicants must include in their application a valid email address that is functional at all times and accepts messages from unknown users as some email systems block certain types of email.

6. Various assessment tools may be used in this selection process, such as a written examination, a take-home exam, an interview, references, etc.

7. INFORMATION TO BE PROVIDED: Candidates must provide the following information when submitting their application on jobs.gc.ca (Public Service Resourcing System, PSRS):
- A résumé

8. Asset Qualifications could be used for screening or selection decisions. A person may be appointed without meeting the Asset Qualifications; however, the asset may be a determining/deciding factor in the selection decision.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.