General Support Services Clerk (Bilingual positions only)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Only applications submitted via this portal will be accepted. Applicants are not required to submit a cover letter. Instead, they are required to answer screening questions and provide the requested information through the Public Service Resourcing System (PSRS) online portal. As such, applicants must clearly demonstrate with specific and concrete examples, in their answers, how they meet the education and experience factors listed in the essential qualifications. Candidates will not be solicited for incomplete or missing information, and as such, will be eliminated from the selection process.

While the Courts Administration Service pays their employees through Phoenix, we have in-house Compensation services which include direct access to a Compensation Advisor in Ottawa for timely resolution of any pay issues that arise.

1. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

2. You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your résumé and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

3. If you do not fully complete the screening questions as instructed, you may be screened out.

4. A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

5. Asset qualifications may be applied in this selection process.

6. Please identify clearly your substantive group and level and your employment status on your résumé and/or application form (if applicable).

7. Please ensure that your Personal Record Identifier (PRI) is included in your application (if applicable).

Intent of the process

A pool of pre-qualified or fully qualified candidates may be created to staff similar or identical positions with various tenure, various bilingual linguistic profiles and security requirements within the Courts Administration Service.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

At minimum a secondary school diploma or an acceptable combination of education, training or experience.

Degree equivalency

Experience providing clerical or administrative support services in an office environment.

Experience providing client service.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of post-secondary certification or diploma or degree from a recognized institution in a field relevant to the position.

Degree equivalency

Experience working at the Courts Administration Service (CAS).

Experience working in a judicial, quasi-judicial environment or legal environment.

Experience performing data entry.

Experience working with Microsoft Suites.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Ability to manage workload and meet deadlines.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.

Effective interpersonal skills
Initiative
Client service orientation
Attention to detail
Reliability

The following may be applied / assessed at a later date (may be needed for the job)

The following may be required for some positions:
Willing and able to safely lift and handle boxes or packages weighing up to 20kg on an intermittent basis.
Willing and able to push a cart.
Willing and able to work overtime, sometimes on short notice.
Willing and able to work regularly from 8:30 a.m. to 4:30 p.m.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.