TELECOMMUNICATIONS OPERATOR (Trainee)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

IMPORTANT MESSAGES:

The Operational Communications Centre (OCC) will be relocating from Truro, Nova Scotia to Dartmouth, Nova Scotia, effective February 24, 2021. Candidates who are interested in working in our future Dartmouth location, are encouraged to apply on this process.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies in Truro, Nova Scotia (until February 23, 2021) and Dartmouth, Nova Scotia (February 24, 2021, onward). As positions become available, applicants who meet the qualifications may be contacted for further assessment.

If your application is selected for further consideration, you will be invited to attend in-person testing. Test sessions will ONLY take place in cities where the Operational Communications Centres (OCC) have available resources to assist Truro (NS), Fredericton (NB), Charlottetown (PE), Dartmouth, (NS).

Persons with a priority entitlement may self-refer if interested in the TCO-01 and TCO-02 position and will be considered in priority to all other applicants.

Please consult the "Other Information" section to learn more about this process.

Work environment

A telecommunications Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful “life or death” situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work and must be available 24 hours a day, 7 days a week and 365 days a year.

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the TCO-01 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level. The salary range for PO-TCO-02/LES-TO-02 is from $56,837 to $66,496 per annum.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary School Diploma or employer-approved alternative*

* Employer-approved alternatives to a secondary school diploma are defined as a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience**.

**acceptable combination of education, training and/or experience must consist of at least 2 of the following:

Education: successful completion of two years of secondary school and/or

Training: successful completion of acceptable level of training courses and/or

Experience: a minimum of 2 years work experience

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ABILITIES:

Additional spoken languages, other than French or English

OPERATIONAL REQUIREMENTS:

Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative, English Essential

Information on language requirements

ABILITIES:

Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)

Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)

Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))

Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)

Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))

Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)

Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))

Ability to read and comprehend written passages. (Reading Comprehension)

*These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. Applicants must re-apply if they fail the selection process in order to be retested.

PERSONAL SUITABILITY:

Develops self

Flexibility

Problem Solving

Conscientiousness and reliability

Meeting client needs

Communication (oral and written)

Teamwork

Self-control and composure

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status

The successful applicant will have to obtain an RCMP Enhanced Reliability Security Clearance. The process requires a Security/Reliability Interview, a field investigation in matters of Criminal Activities, credit / finances, education, employment, references, etc.

CONDITIONS OF EMPLOYMENT

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The client organization will accept applications on-line only.
All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button "Apply Online" below.
Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Persons are entitled to participate in the appointment process in the official language of their choice.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

All communication relating to this process may be used in the assessment of other qualifications.

You MUST select ONE test location (in your application) from the following cities: Truro (NS), Fredericton (NB), Charlottetown (PE), Dartmouth (NS). Candidates will be required to pay for their own travel expenses associated with the assessment as well as relocation expenses, if applicable.

Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.

A situational exercise may be administered.

An interview may be administered.

Reference checks may be sought.

Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
Provincial or territorial birth certificate
Naturalization certificates (issued prior to Jan. 1, 1947)
Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
Certificates of Retention
Citizenship certificates

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.