Client Service Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Intent of the process

A pool of candidates will be established and used to staff positions within the RCMP in Miramichi, NB on an indeterminate, specified period (including term, seasonal, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances. Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.
(SEE OTHER INFORMATION)

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer approved alternatives

Degree equivalency

Experience performing general office administration support

Experience providing advice or procedural guidance to clients by telephone, in person, or in writing

Experience using a personal computer and software such as Word or Excel

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working in the Canadian Firearms Program
Experience working in a Call Centre

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBC/BBC

Information on language requirements

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to analyze and make recommendations
Ability to work under pressure

Effective Interpersonal Skills
Client Focus
Judgement
Dependability
Attention to detail

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge of Firearms

Willingness to work overtime when required

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam will be administered.

Public Service Entrance Exam – Test of Judgement 375 will be administered.
https://www.canada.ca/en/public-service-commission/services/staffing-assessment-tools-resources/human-resources-specialists-hiring-managers/human-resources-toolbox/personnel-psychology-centre/consultation-test-services/public-service-commission-tests/test-judgement-375.html

An interview may be administered.

Reference checks may be sought.

A role play will be administered.

Candidates must meet the essential qualifications to be appointed to a position. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information:
http://www.cicic.ca/383/foreign-credentialrecognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group. The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.