Compensation Assistant

Update: Please note that we have updated the wording on the screening questions for: Experience in dealing with individuals in a client service environment. Please verify that your answer corresponds to the corrected wording for this screening question. The criterion remains the same.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note that all or some of the essential qualifications will be assessed throughout the selection process effective from the time you submit your application. All correspondence and communications may be used for assessment.

You will be required to show how you meet the essential qualifications and asset qualifications (i.e. education and experience) by answering online screening questions. You must provide concrete and detailed examples in one or two paragraphs to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications and asset qualifications section. As the screening board cannot make any assumptions about your education and experience, it is not sufficient to say that you have the required qualifications or to list your current or past duties. The screening will be based solely on the information provided in answer to the questions. The resume will only be used to confirm information. Failure to provide the requested information in the manner required could lead to your application being rejected.

Duties

Examples of duties for the CR-05 Compensation Assistant are provided below:
- Process pay and benefits transactions;
- Respond to client queries to identify and resolve problems;
- Determine employee entitlement to compensation and benefits;
- Maintain employee compensation data and records.

Work environment

Are you looking to gain new experiences and develop various skills? Would you like to work in an environment that is stimulating and focused on client service excellence? Do you want to contribute to the success of your Government and make a difference? Then, look no further, we have a job for you!

The Public Service Pay Centre is currently looking for dynamic and motivated individuals to fill various Compensation Assistant positions.

What we offer:
1. Competitive salaries - with a salary range that brings annual increases to most employees, up to a maximum amount.
2. Continuous learning and career advancement - Build your career with the Federal Government!
3. Advantageous pension regime and benefits.
4. Flexible work arrangements - possibility of flexible hours and compressed work weeks to help you balance your personal and work life.
5. Inclusive and diverse work environment - Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers in 2018 for a second year in a row? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

Intent of the process

The intent is to fill an immediate need for temporary (term) positions at the Public Service Pay Centre within Public Services and Procurement Canada (PSPC).

Should there be a need, a pool of candidates may be established through this process to staff identical or similar term positions in Moncton, NB and/or Shediac, NB within PSPC.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
-Secondary school diploma or an acceptable* combination of education, training and/or experience.

*An acceptable combination of education, training and/or experience is defined as the successful completion of 2 years of secondary school and a minimum of 5 years experience in administrative or clerical services related to the duties of the position to be filled.

Please ensure that you are able to produce the proof of your educational credentials upon request. Failure to do so in a timely manner will delay your eligibility to be appointed.

Degree equivalency

EXPERIENCE:
-Experience in providing administrative services**

**Administrative support services is defined as, but not limited to: Preparing various types of documentation, answering inquiries by telephone and providing information as required, data entry, performing reception and/or mail duties, procuring office equipment and supplies, maintaining a filing system, making copies, sending and receiving correspondence, greeting clients and performing a variety of other office tasks as assigned.

-Experience in dealing with individuals in a client service environment
-Experience in the use of the following Microsoft applications: Word, Excel and Outlook

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE:
-Experience in payroll or processing compensation and benefits

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
-English Essential
-French Essential
-Bilingual Imperative CBC/CBC (Reading Comprehension, Written Expression, Oral Proficiency)

Information on language requirements

ABILITIES:
-Ability to prioritize work to meet deadlines
-Ability to verify information to ensure completeness and accuracy
-Ability to communicate effectively orally
-Ability to communicate effectively in writing, including comprehension
-Ability to analyze and solve problems

PERSONAL SUITABILITY and COMPETENCY:
- Dependability
- Flexibility
- Client Service Competency, Level 1 – Delivers high-quality client service
https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html

Conditions of employment

- Reliability status security clearance
- May be required to obtain RCMP enhanced reliability
- Be willing and able to work overtime on short notice
- Be willing and able to travel occasionally
- The normal workday is 7.5 hours and the normal workweek is 37.5 hours. Please note that the hours of operation within the Public Service Pay Centre are from 7:30 am to 8:00 pm Atlantic Time. Management reserves the right to schedule employee hours of work within these operating hours.
- Employees will be required to provide information to clients via the telephone.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Appointment decisions may be based on organizational needs. Candidates are invited to self-declare their membership to any of the four employment equity designated groups by indicating voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group in order to be considered should the organizational need be invoked during the appointment process.

You MUST complete all questions and your application without consultation with any other individual, as your answers will be used to evaluate some of the essential qualifications. Any false and/or fraudulent information OR if it is known that someone helped you fill out the information and/or to answer any question, may result in corrective measures, that can include:
- the rejection of your application;
- the revocation of your appointment to the public service;
- in case of fraud, you may also be subject to a criminal investigation.

Candidates may be selected randomly for evaluation. Additional selections will be done as required to fill vacant positions.

Candidates must meet the essential qualifications to be appointed to a position.

You will be asked to provide references at a later date.

The General Competency Test Level 1 (GCT1-207) may be used as an assessment tool. For more information on this evaluation, please consult the following website:
https://www.canada.ca/en/public-service-commission/services/staffing-assessment-tools-resources/human-resources-specialists-hiring-managers/human-resources-toolbox/personnel-psychology-centre/consultation-test-services/public-service-commission-tests/general-competency-test-level-1-1-207.html

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

If you have a Personal Record Identifier (PRI), please include it in your application.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Assessments will be conducted at locations of the employer's choice and may require candidates to travel to this location. Please note that candidates will be responsible for travel costs.

COMMUNICATION METHOD: Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.

PLEASE APPLY ONLINE: All information should be provided online. We request that you DO NOT fax or mail in hard copy documents. If you have any health or physical limitations preventing you from applying online, you are asked to send an email to:

Should you be contacted in relation to a job opportunity or testing, please advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.