Telecommunications Operator - "Inventory"

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Duties

You don't have to wear a uniform to make a difference!

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
•••> Monitoring of police resources and systems with computer aided dispatch and monitoring systems
•••> Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
•••> Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
•••> Shift Work

~~>> Have you successfully completed a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)?

If you have not, please consider applying for positions titled as a “9-1-1 Police Dispatcher” (PO-TCO-01 / LES-TO-02). The required training is completed at this entry level and we will be advertising for these opportunities throughout the year:
• June 10-23
• September 9-22
• November 4-17

Intent of the process

The immediate need is to staff one (1) position on an indeterminate basis.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

1) A secondary school diploma or employer-approved alternative.*
*Proof of education in the form of a diploma or official transcripts will be required.

Degree equivalency

2) Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or possess an acceptable combination of training and/or experience.
~~ OR ~~
Successful challenge for RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.**

**The term "successful challenge" means candidates from other police agencies (not police officers) who have been doing this type of work (call-taking and/or dispatching) and who have gone through a training program can take the exam without attending the in-class training. They will, however, need to participate and be successful in field coaching.

3) Ability to communicate effectively in writing. (Note: Written Communication Skills will be assessed throughout application process.)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Ability to communicate effectively orally.
• Showing initiative and being action oriented.
• Demonstrating integrity and respect.
• Working effectively with others.
• Thinking things through.
• Reliability

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) security clearance.
» » The successful applicant will have to obtain, as a minimum, an RCMP Enhanced Reliability Status (ERS). The process requires a Security/Reliability Interview and a field investigation in matters of credit/finances, education, employment, references, etc.

1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
4. Ability and willingness to work on short notice and overtime to meet operational needs.
5. Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
6. Ability and willingness to meet and maintain the medical profile standards established for the position.
7. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

An interview may be conducted.

An examination will be administered.

Reference checks will be conducted.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Only online applications are accepted.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.