Support Analyst, Linux/Unix

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to having a skilled, diversified workforce of Canadian society, and to the equitable representation of women (especially in non-traditional occupational groups), indigenous peoples, persons with a disability and members of the visible minority group. We encourage members of these designated groups to self-identify.

Candidates must clearly demonstrate how they meet the essential education and experience criteria as well as the asset qualifications by responding to all the screening questions. Candidates must elaborate their answers by providing concrete examples, and indicate when and where they obtained this experience. Résumés will only be used as a secondary source of information, and not for evaluation purposes. Please note that failure to respond to the screening questions with the requested information could result in your application being rejected.

Intent of the process

A pool of qualified candidates will be established and may be used to staff positions with similar qualifications, with various language requirements, various conditions of employment and/or various tenures within Shared Services Canada.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, or in another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

ESSENTIAL EXPERIENCE

1. Recent* experience in providing advice and guidance on IM/IT issues to one or more of the following: clients, colleagues, management**, committees, or inter-disciplinary teams.

2. Experience accrued over a period of approximately one (1) year in preparing or reviewing technical reports, such as, but not limited to: Build books, Run books, Standard Operating Procedures (SOP), architectures, design documents, deployment guidelines, or test cases.

3. Recent* experience in troubleshooting methodologies and resolving technical issues in the field of Information Technology, including a Linux or Unix system which in turn includes Linux servers or Unix servers.

4. Recent* experience in THREE (3) or MORE of the following activities pertaining to Linux or Unix operating system management:
a. Installation
b. Configuration
c. Maintenance
d. Monitoring
e. Patching
f. Provisioning
g. Upgrading
h. Troubleshooting

* Recent experience is defined as experience accrued over a period of approximately one (1) year within the past (5) five years.
** Management is defined as the Manager level or above.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or French Essential
Bilingual imperative BBB/BBB or CBC/CBC

Official languages proficiency will not be assessed for entry to the pool. Candidates entered in the pool will have an opportunity for assessment of their official languages proficiency if and when they are considered for an appointment.

Candidates already possessing valid SLE results will be required to provide a copy when requested. A copy can be requested, with no charge to the candidate, at the following link: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

Information on language requirements

ESSENTIAL KNOWLEDGE
1. Knowledge of network concepts and best practices in areas such as (but not limited to): DNS, NFS, HTTP, LDAP, SMTP and SNMP.
2. Knowledge of Linux systems administration and best practices.

COMPETENCIES, SUITABILITY AND ABILITIES
1. Initiative
2. Thinking things through - Innovating through Analysis and Ideas
3. Engagement - Mobilizing people organizations, and partners
4. Excellence through results - Delivering through own work / INITIATIVE - DESIGN AND EXECUTION
5. Excellence through results - Delivering through relationships / RELATIONSHIPS - COLLEAGUES, CLIENTS, USERS AND SUPERIORS
6. Reliability
7. Ability to communicate effectively orally
8. Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION
Graduation with a degree (Bachelor’s or Master’s degree) from a recognized university with a specialization in computer science or information technology.

Degree equivalency

CERTIFICATION
ITIL Certification or any other(s) related to Information Technology

ASSET EXPERIENCE
1. Recent* experience with SUSE SMT, Red Hat Network or similar system management tool.

2. Recent* experience with one or more of following configuration management, containers, monitoring or deployment tools:
a. Satellite, Puppet, Chef, CFEngine, or Ansible
b. VMware Application services
c. Docker
d. Hyper-V, Xen
e. Nagios
f. ControlM/EM, OpenNMS
g. Other configuration management, monitoring, containers or deployment tools

3. Recent* experience in one or more of the following scripting, programming languages or tools:
a. C, C++, or C#
b. PHP
c. Shell
d. Bash
e. Python
f. Perl
g. Ruby
h. MPI
i. OpenMP
j. Parallel debuggers (e.g. TotalView, Allinea DDT)
k. Profiling tools (e.g. Intel Vtune, perf stats, Vampire)
l. Version control (e.g. Git, Subversion, Mercurial)
m. Other scripting, programming languages or tools

4. Recent* experience in one or more of the following activities: installing, configuring, maintaining, monitoring, patching, provisioning, clustering, upgrading or troubleshooting one or more of the following web server technologies:
a. Websphere
b. Weblogic
c. Apache, lighttpd or nginx
d. Apache Tomcat
e. Other web server technologies

5. Recent* experience installing and patching Oracle on a Linux distribution.

6. Recent* experience in installing, supporting and maintaining storage systems or backup&restore systems in a Linux or Unix environment.

7. Recent* experience in troubleshooting or resolution of operational incidents in one or more following areas:
a. High Performance Computing (HPC), including clusters and schedulers
b. High performance storage SAN/NAS
c. High performance networks (large data volumes on multi-gigabit or faster networks)
d. Network File System (NFS and/or pNFS)
e. Linux high performance or high availability file system or related technologies (e.g. GPFS, HPFS, Lustre, GFS2, OCFS2, CEPH, DRBD)

8. Recent* experience with CRON, YAST, Zypper, grep, Top, /Proc, or LSOF

* Recent experience is defined as experience accrued over a period of approximately one (1) year within the past (5) five years.

OPERATIONAL REQUIREMENTS
1. Willingness and ability to work overtime.
2. Willingness and ability to work 24/7 on-call status.

Assessment of additional qualifications (i.e. education, experience and/or competencies) specific to the requirements of the position being staffed may be required for appointment.

Conditions of employment

Secret security clearance - Other security clearances may be required depending on the position to be staffed (i.e. reliability status or Top Secret security clearance)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Candidates are entitled to participate in the selection process in the official language of their choice.

2. All applications must be submitted online through GC Jobs (https://www.canada.ca/en/services/jobs/opportunities/government.html). Do not email, fax or mail in applications as these will not be accepted.

3. Acknowledgment of receipt of applications will not be sent. Applicants who are screened in to this selection process will be sent further information by email regarding what to expect during subsequent phases of this selection process.

4. Various assessment tools may be used in this selection process such as a written exam, reference checks, an interview, etc.

5. Candidates will be asked to provide proof of their education credentials and certifications later in the process.

6. Depending on the number of applicants, volume management strategies such as, but not limited to, top-down approach, cut-off scores, random selection and/or assessment may be used for the purpose of managing applications/candidates.

7. Candidates who are not employed by the Federal Public Service and are invited to participate in written exam and/or interviews will have to pay their own travel and accommodation fees.

8. The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

9. The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.