Senior Program Officer, Program Delivery

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

In the First Nations and Inuit Health Branch (FNIHB) of Indigenous Services Canada, we strive to provide access to quality health services, improve health outcomes, and support greater control of the health system by First Nations and Inuit.

We are searching for collaborative and strategic individuals who enjoy working in a dynamic and energetic environment, with a strong focus on quality client service. We are currently looking to staff various positions of the First Nations and Inuit Health Branch's Program and Administrative Services Group that provide program and support services. These positions will be primarily involved in the planning, development, delivery or management of administrative and federal government policies, programs, services or other activities directed to the public. By joining our team, you will have opportunity to provide direct support to health services and community-based programming. You will
build and support strong working relationships with First Nations and Inuit communities, families, and
individuals, with a focus on improving health outcomes and reducing health risks. Our offices are located across Canada in various locations.

Intent of the process

This process will be used to establish a pool of qualified candidates which may be used to staff positions in various locations, with various linguistic profiles, for various tenures such as indeterminate, term, secondment, assignment, deployment or acting appointments.

The intent is also to staff positions via the Aboriginal Peoples Employment Program (APEP), which aims to strategically increase Aboriginal representation within the First Nations and Inuit Health Branch (FNIHB). As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal Peoples.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives*.

Note: the employer-approved alternatives to a secondary school diploma are: A satisfactory
score on the Public Service Commission test approved as an alternative to a secondary school
diploma; or an acceptable combination of education, training and/or experience.

Degree equivalency

1. Significant experience* in the delivery of social or health benefit programs.
2. Significant experience* in developing and maintaining relationships with internal and external
stakeholders or clients.
3. Experience working effectively with First Nations, Inuit, or Metis people or Indigenous organizations.
4. Experience leading a work group.**
5. Experience coaching or mentoring others.
6. Experience providing recommendations to management on policy, program or client-service
related issues.

*Significant experience is defined as having the depth and breadth of experience that would
normally be acquired over a period of 1 year or more)

**Please note that experience leading a work group may be gained through showing leadership
in a variety of settings, including but not limited to: participation in a project team, a volunteerwork
setting, a committee, or school/university group assignments)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

1. Communication (oral)
2. Communication (written)
3. Demonstrating integrity and respect
4. Thinking things through
5. Showing initiative and being action-oriented
6. Working effectively with others
7. Team Leadership
8. Dependability
9. Conflict Management
10. Aboriginal Cultural Competency

The following may be applied / assessed at a later date (may be needed for the job)

A diploma from a recognized post-secondary institution in a field related to the position OR an acceptable combination of education, training and/or experience.

Bachelor’s degree or higher studies from a recognized post-secondary institution in a field related to the position.

Degree equivalency

1. Significant experience* overseeing the delivery of services to a client group.
2. Experience in conducting meetings or information sessions.
3. Experience preparing written documents such as proposals, briefing notes or business plans.
4. Experience in budget management (i.e. management of program funding, expenditures,
program allocations or forecasting).
5. Experience in monitoring contracts, grants, contribution agreements, or funding
arrangements.
6. Experience with community and/or capacity development practices.
7. Experience in adjudicating Non-Insured Health Benefits.
8. Experience in working with HICPS (Health Information Claims Systems), or MTRS or Omnisoft
or MHSTS (Mental Health Services Tracking System).
9. Experience working in a high volume* call centre.
10. Experience delivering front line customer service.

*High volume call centre means 40 to 50 of calls per day

ORGANIZATIONAL NEEDS
In alignment with the APEP in support of strategically increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of First Nations Inuit Health Branch (FNIHB) target population, selection may be limited to candidates self-identifying as belonging to Aboriginal peoples. Before being appointed to a position, Aboriginal candidates must complete the Affirmation of Aboriginal Affiliation Form (AAAF).

Indigenous Services Canada, First Nations and Inuit Heath Branch is committed to ensuring a fair and equitable representation and distribution of women, Aboriginal peoples, persons with disabilities and visible minorities reflective of their representation in the Canadian workforce.

Conditions of employment

Reliability Status security clearance

Mobility usually associated with a valid driver’s license.
Willingness and ability for travel is required. Varying requirements for travel depending on the position being staffed.
Willingness and ability to work over-time, sometimes on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some
email systems block these types of email).

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Based on the hiring division’s needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied at any stage during the assessment and/or selection of candidates.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Candidates must ensure that they are available for any testing or interviews required. Candidates from outside the federal public service who are invited to written exams and/or interviews will be responsible for travel and accommodation expenses.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for
further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Candidates will be asked to provide proof of Canadian citizenship.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Should you be an employee of the public service, please identify clearly your substantive group and level, your employment status and your Personal Record Identifier (PRI) on your resume and/or CV.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.