Program Support Clerk / Program and Service Delivery Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation: https://www.canada.ca/en/public-services-commission/services/assessment-accommodation-page.html

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Intent of the process

ANTICIPATORY
It is the intent to establish a pool of qualified candidates for current and/or future vacancies.

This pool may be used to staff temporary or permanent positions within Employment and Social Development Canada in the Atlantic Region. This pool may also be used to staff similar positions within Employment and Social Development Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Secondary school diploma or employer approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

NOTE:
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
* A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
- The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320)
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.

• PROOF OF YOUR EDUCATION CREDENTIALS AND, IF APPLICABLE, PROOF OF NAME CHANGE DOCUMENT(S) WILL BE VALIDATED AT A LATER DATE. PLEASE ENSURE YOU HAVE THE ORIGINAL COPY OF THESE DOCUMENTS READILY AVAILABLE AS PROOF OF YOUR EDUCATION CREDENTIALS.

Degree equivalency

EXPERIENCE
Experience in delivering services or programs to clients involving obtaining and providing information requiring explanation or clarification

Experience in verifying and authenticating information

ABILITIES AND PERSONAL SUITABILITY
• Communication (written)
• Client Focus

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative, level BBC/BBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES AND PERSONAL SUITABILITY
• Communication (oral)
• Thinking Skills
• Verification and Accuracy
• Working with Others
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE
Experience in working in a high volume client-service environment
Experience in determining eligibility and entitlement to government benefits and/or services

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

OTHER CONDITIONS OF EMPLOYMENT
Willing and able to travel for training purposes
Willing and able to work shift work

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

LANGUAGE
- Candidates are entitled to participate in the selection process in the official language of their choice.
- To be considered for a Bilingual Imperative BBC/BBC position, you must already have Second Language Evaluation results at the BBC/BBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.
- To obtain a copy of SLE results, candidates may make a request at the following website https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html. For more information on SLE, visit the following web-site: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html.

TESTING AND INTERVIEWS
- Written test(s) will be administered.
- Interviews will be conducted.
- Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.
- Reference checks will be sought.

SCREENING AND SELECTION
- Candidates must meet all of the essential qualifications to be appointed to a position.
- Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.
- Management may choose one or more Asset Qualifications at the screening stage.
- If you do not fully complete the screening questions as instructed, you will be screened out.
- Only screened in candidates will be contacted for further assessment.
- A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

APPLICATIONS AND COMMUNICATION
- If you are currently employed with the Federal Public Service, please indicate your current group and level as well as your tenure and the organization you are working for.
- On-line applications through the Public Service Resourcing System will be accepted. To submit an application on-line, please click on the button "Apply Online". Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.
The following are some of the benefits associated with applying on-line:
• Applicants can create a profile and a resume that can be used when applying for other
processes without having to recreate a new application each time.
• Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
• Applicants can be notified electronically of tests or interviews and results. For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
- Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including sending invitations for interviews). "IMPORTANT" It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Work Description is available upon request.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.