Program Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Do you have strong written communication skills in English and French? Are you interested in managing content that supports the delivery of Government of Canada services to the public? If you answered “yes” to both questions, this opportunity might be for you. Service Canada provides the Canadian public with a single point of access to a wide range of Government of Canada services and benefits. We are working with our partners to make these services and benefits even more accessible.

***Note that telework and virtual work is not a possibility***

The assessment of candidates should take place in four (4) phases:

Phase 1 – Analytical and Problem Solving Exercise (APSE)

We will assess Problem solving (Essential Qualification) via an Analytical and Problem Solving Exercise (APSE). This test will be administered electronically by a third-party test administrator (EPSI). The evaluation will take place in March.

Phase 2 – Situational Judgement Test for Professional (SJT-PRO)

We will assess the following competencies via a Situational Judgement Test (SJT-PRO): Working Effectively with Others, Initiative and Action Oriented, and Thinking Things Through (Essential Qualifications). This test will be administered electronically by a third-party test administrator, (EPSI). The evaluation will take place in March

Phase 3- References. The evaluation will take place in April.

Phase 4- Written test. The evaluation will take place in April.

Work environment

OPPORTUNITY TO WORK FOR ONE OF THE 2018 TOP TEN EMPLOYERS OF THE NATIONAL CAPITAL REGION:

Take advantage of a dynamic opportunity within Employment and Social Development Canada, the second largest federal department with over 24,000 employees! You could work in a forward thinking, transformative service delivery organization that includes Service Canada and the Labour Program, and which continuously strives to innovate and support Canadians through #LifesBigMoments.

Your new ideas and fresh perspective can make a difference in the services provided to Canadians. See for yourself how you could contribute to helping Canadians:
https://www.canada.ca/en/employment-social-development/programs/results/stories.html

Learn more about the Department, one of the top ten employers of the National Capital Region and winner of Canada’s Best Diversity Employers Award: https://www.canada.ca/en/employment-social-development/campaigns/recruitment.html

What we can offer you:

• Being one of the largest departments in the Government of Canada, we offer many opportunities to learn, to grow and to make a difference!

• We value our employees and offer them a healthy work environment that promotes work-life balance.

Don’t take our word for it; listen to the testimonials of our employees: https://www.canada.ca/en/employment-social-development/campaigns/recruitment/career-testimonials.html.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar positions within Employment and Social Development Canada (ESDC).

This process is launched to staff two types of PM-03 positions.

Position #1: Program Advisor, Content Management

Works within the Integrated Content Management unit to create, manage and update the content of the knowledge repositories used by the 1 800 O-Canada service, Customized Information Services and Service Canada Centres to provide the public with information on Government of Canada (GC) programs and services. This position is ideal for someone who wants experience in content management; it provides an opportunity to learn about GC programs and services and about service delivery to the public.

Position #2: Program Advisor, Editing

Provides editing, translation and other linguistic services to the Integrated Content Management (ICM) unit. Works closely with content management specialists to ensure that all written material produced by the ICM unit is of appropriate linguistic quality, clear and equivalent in both official languages. This position is ideal for someone who wants experience in editing and linguistic services; it provides an opportunity to learn about Government of Canada writing and editing practices and standards.

WANT TO KNOW MORE?

Q. There are no “Essential Experiences or Essential Knowledge” sections on the poster. How will you evaluate the candidates?

A. We believe it is important to be able to learn, adapt and meet challenges, not only as part of a job, but for a successful career in our department. Therefore, we will not be assessing your prior knowledge or experience regarding the essential criteria. We choose to focus on the key competencies we need for the future. We like to keep things simple, effective and interesting in our processes as well as in our work.

Q. Who can I contact for more information?

A. If you have any questions, please contact us at EDSC.DGSC.GICRH-
. Note that this box is accessible to hiring managers. We suggest that you remain professional and courteous with anyone involved in the process. The tone and content of your communications may be observed by or shared with your potential employer. All information collected during the selection process, from the time of application to the end of the process, can be used to evaluate candidates.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)
Second Language Writing Skills Self-Assessment

To help you decide before submitting your application if you should apply for a bilingual position, you can fill out an optional self-assessment that will enable you to evaluate your writing skills in your second language.

For more information, please consult the following page:
Unsupervised Internet Test of Second Language Writing Skills

Information on language requirements

You must have all the essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed based on your application. You must provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

ESSENTIAL QUALIFICATIONS

EDUCATION

STREAM 1 (EDITING)

A degree from a recognized post-secondary institution or an acceptable combination* of education, training and/or experience

* An acceptable combination could be a few years of post-secondary education and editing experience.

STREAM 2 (CONTENT MANAGEMENT)

Secondary school diploma or an acceptable combination** of education, training and/or experience.

** An acceptable combination could be a few years of secondary school and experience in the field of communications.

Candidates must provide proof of their education during the assessment phase. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

If you went to school outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Read more on Degree equivalency or visit the Canadian Information Centre for International Credentials (CICIC) at: https://www.cicic.ca.

This website provides links to a number of Canadian organizations that provide equivalency assessments.

Any applicable fees are the responsibility of the candidate.

Degree equivalency

ABILITIES

COMMON TO ALL

1. Ability to respond to conflicting demands under strict deadlines

STREAM 1 (EDITING)
1. Ability to edit effectively in English and in French
2. Ability to edit texts according to the principles of plain language
3. Ability to translate texts from one official language to another, ensuring equivalence between the two languages

STREAM 2 (CONTENT MANAGEMENT)
1. Ability to review information from various sources and to synthesize it into written bilingual summaries
2. Ability to write effectively in English and French

PERSONAL SUITABILITY
1. Problem Resolution
2. Working Effectively with Others
3. Initiative and Action Oriented
4. Thinking Things Through
5. Dependability

The following may be applied / assessed at a later date (may be needed for the job)

NOTE: the following qualifications are not required to be found qualified for this job opportunity.

As this process will be used to fill multiple positions, additional qualifications (asset qualifications, operational requirements or conditions of employment) may be used to choose from among qualified candidates for specific positions. If you have any of these qualifications, please answer "yes" to the relevant question in your application and ensure that your resume provides supporting details. Responses to these questions will not be used to screen candidates out of the process.

ASSET QUALIFICATIONS

1. Experience in writing, updating or editing content (e.g. procedures, training material) in support of service delivery

2. Experience in working in a government contact centre environment*

3. Experience in working in a client service environment

* A government contact centre environment is a government office that receives or transmits a large volume of requests (in person, by telephone and/or by email) and is comprised of front-line staff as well as enabling services (such as content management services, editing and linguistic services, and administrative services).

OPERATIONAL REQUIREMENTS

Operational requirements may vary depending on the position to be staffed.

• Willingness to work overtime on short notice.
• Willingness and ability to work full time.
• Willingness and ability to adjust daily work schedule.
• Candidates residing outside of the National Capital Region (NCR) will have to relocate to the NCR if they are selected for a position, because they will not be able to telework.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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Application and rules
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We will accept applications on-line only. To submit an application on-line, please click on the button "Apply online" below. Persons with disabilities preventing them from applying on-line are asked to contact a toll free number 1-800-645-5605.

You may save your application as a draft and return to it at a later date. Your application must be completed and submitted in order to be considered. Partially completed applications, or those in draft cannot be considered. You can make modifications to your submitted application at any time, but once your application has been selected for screening, you will no longer be able to make modifications and your submission will be considered final.

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Assessments
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Candidates must meet all the essential criteria in order to be appointed.
However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

What is a top-down selection? It is where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

We ask for your collaboration to ensure an efficient process but we will also try to provide some flexibility. We will not consider requests for rescheduling beyond the reasons we will outline to candidates. Candidates who do not respond to inquiries from the assessment committee by the required deadlines or fail to attend/complete the assessment without good reason may be eliminated from further consideration.

At the time of assessment, proof of Canadian Citizenship and proof of education will be required. A security check may also be administered during assessment.

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Communication
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Acknowledgment of receipt of applications will not be sent.

PLEASE NOTE: We will be contacting candidates via email including invitations for evaluations. Candidates are responsible for providing a valid email address that accepts email from unknown users (some email systems block these types of email). It is your responsibility to check both your jobs.gc.ca account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information.

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Bilingual Positions
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You must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results (proof will be required).

If you have undertaken Second Language Evaluation by the PSC, you can obtain a copy of the SLE results, by requesting it at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle.

For more information on SLE, visit the following web-site: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.