Business Support Assistant

SELECTION PROCESS CANCELLED

We regret to inform you that this job opportunity has been cancelled.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Only on-line applications through the Public Service Resourcing System will be accepted. To submit an application on-line, please click on the button "Apply Online". Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

No cover letter is required; candidates must ANSWER THE SCREENING QUESTIONS provided by clearly demonstrating how they meet each of the Essential and Asset qualifications relative to education and experience.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, experience qualifications AND other qualifications. When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement. Failure to clearly substantiate how you meet the screening criteria may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information nor will it be accepted after the closing date. Resumes will be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS:
When recording your examples be sure that:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Candidates must provide two (2) work-related references, one of which must be your current supervisor, team leader, or manager.

Work environment

We are looking for candidates who are:
. highly motivated
. quick learners
. quality-oriented

Intent of the process

A pool of qualified candidates will be established for positions ONLY in Corner Brook, Newfoundland and Labrador.

Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to this location.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

NOTE:
-A Secondary School Diploma refers to a High School Diploma.
-Equivalencies granted by provincial and territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
-A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
-The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320)
-The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.

Degree equivalency

EXPERIENCE:

Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in providing general administrative or program support

ABILITIES AND PERSONAL SUITABILITY:

Communication (written)
Thinking Skills
Verification and Accuracy

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES AND SKILLS:

Communication (Oral)
Planning and Organizing

PERSONAL SUITABILITY:

Judgement
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university)


Graduation with a degree from a recognized post-secondary institution

Degree equivalency

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS:

Willing and able to work overtime as required

Willing and able to travel

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to Corner Brook, Newfoundland and Labrador.

If you do not fully complete the screening questions as instructed, you will be screened out.

Communication (including invitations for assessment) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Candidates are entitled to participate in the appointment process in the official language of their choice.

Written test(s) may be administered.

Reference checks will be sought.

Interviews will be conducted.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Please note that Written Communication is defined as: The ability to prepare written material in a clear and concise manner.
We will be looking for the candidate to demonstrate the ability to:
• Express complex ideas in a clear and succinct manner
• Format material in a manner that provides optimal impact
• Organize ideas effectively
• Use an appropriate business style
• Use correct spelling, grammar and punctuation in written documents
• Use language, concepts and ideas appropriate to the intended audience.

Candidates will be required to submit their proof of education documents at the time of assessment. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person, e.g. a copy of a marriage certificate.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.