Field Support Network Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Various locations of work in the National Capital Region, such as Gatineau and Ottawa.

When submitting your application, you MUST ANSWER questions regarding the education and experience requirements (both essential and asset qualifications). You must CLEARLY DEMONSTRATE how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN (month-year to month-year), WHERE and HOW you acquired each qualification by giving CONCRETE EXAMPLES. Information provided in your answers related to your education and experience must be supported in your resume. You will also have to answer questions regarding the operational requirements. Failure to provide the above information in the format required may result in your application being rejected from the process. The information you provide in the questionnaire must be true.

Applicants meeting the initial screening requirements will be contacted for further assessment.

The screening criteria are those related to *Education and *Experience listed under the *Essential Qualifications.

The other Essential Qualifications will be assessed through Second Language Evaluation (SLE) tests, written exams, interviews and reference checks. If you are unsuccessful at any stage, you may not be evaluated again in this selection process.

Depending on the requirements of the position or positions being filled, any or all of the asset qualifications, operational requirements, and organizational needs may be considered at any time during this process. These criteria may be a deciding factor in choosing the persons to be appointed. Therefore, it is IMPORTANT that you answer each of the questions related to these requirements.

It is your responsibility to keep your personal data in your PSRS Applicant Account up-to-date and to check your e-mail account regularly to ensure that you do not miss out on any opportunities. If you fail to respond in the appropriate timeframe, your candidacy WILL NOT BE REFERRED to the hiring manager.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Intent of the process

A pool of partially qualified candidates may be established to staff similar or identical positions within Elections Canada with (specified periods, casuals) and with various bilingual linguistic profiles.

Positions to be filled: 50

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

The minimum standard is:
• A secondary school diploma or employer-approved alternatives (see Note 1).
Notes:
1. The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
o An acceptable combination of education, training and/or experience.
Candidates who already meet both of the following criteria must be accepted as meeting the secondary school diploma requirement:
c. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
d. Candidates who have been appointed or deployed for an indeterminate period to a position in the AS classification.
The opportunity to be assessed by at least one of the two employer-approved alternatives must be offered to candidates who have not previously met the secondary school diploma requirement.
Candidates who were appointed or deployed on an indeterminate basis using an acceptable combination of education, training and/or experience meet the secondary school requirement for the AS classification only and must be reassessed for entry to other classifications on the basis of this alternative.
2. Acceptable experience and/or training in a field relevant to positions in the AS classification is required when the education qualification specified for the position being staffed is a secondary school diploma or approved employer alternatives.

Degree equivalency

EXPERIENCE
*Recent and **significant experience in client services.

*Recent experience signifies having performed these duties within the last 12 months.
**Significant is defined as the depth and breadth of experience normally associated with having performed a broad range of activities related to this task which are acquired over a period of at least one (1) year.

Experience in the use of Microsoft Office software Word and Excel.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES
Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to work under pressure and meet tight deadlines
Ability to work in a team

PERSONAL SUITABILITIES
Effective Interpersonal skills
Shows initiative and is action oriented
Client service orientation
Attention to detail
Judgement
Reliability

The following may be applied / assessed at a later date (may be needed for the job)

*Recent experience working in the field of records management.

Experience taking minutes.

Experience working in a call center.

Experience providing support and services to internal and external client.

Experience interpreting and analyzing information in order to provide a recommendation.

Conditions of employment

Reliability Status security clearance - Willingness and ability to work overtime on short notice.

Consent to observe strict political impartiality and neutrality for the duration of employment.

Availability and willingness to work shift work during a general election or a referendum.

Availability and willingness to work overtime on demand.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A test may be administered.

An interview may be administered.

Reference checks may be sought.

You must provide proof of your education credentials or occupational certification.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that asset qualifications may be used at the screening stage or any stage during the process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

We will accept applications on-line only. All job applications must therefore be submitted through the Public Services Resourcing System (PSRS).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.