Operational Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When answering the screening questions regarding your education and experience, please respond as if a third party with no knowledge of your position, duties or department was evaluating your application by providing concrete and detailed examples that clearly explain where, when, and how you obtained each of the experience/education qualifications. Failure to follow the requested response format may result in you being screened out as the assessment board cannot make any assumptions about your experience. Your résumé may only be used as a secondary source of information.

Duties

Provision of operational, technical and logistical support services for Civil Aviation operations, including:

1. Prepares, composes, coordinates and/or reviews correspondence, documents and other materials submitted for approval / signature, verifying the accuracy of content (as required) and adherence to departmental procedures
2. Gathers and enters data into databases, verifies accuracy and generates reports and documents.
3. Responds to inquiries from internal and external clients, and/or redirects inquiries to the appropriate.

Intent of the process

The results of this advertisement may also be used to fill similar positions on an indeterminate or temporary basis.

Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter in 500 words (maximum) "Please introduce yourself, demonstrate your interest in Transport Canada and draw attention to any aspect of your resume. The cover letter will be used to assess your written communication skills."

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A Secondary school diploma or an acceptable combination of education, training and/or experience

Degree equivalency

Experience:
Significant * experience providing client services (in person, by phone or in writing).
Experience using Microsoft Word and Excel.
Experience providing administrative support in one or more of the following areas:
1) Office Administration
2) Information Management

*Significant is defined as experience normally acquired over a continuous period of 6 months.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in providing electronic and/or hard-copy records management support services.
Experience interpreting and applying regulations, policies and administrative procedures.
Experience coordinating the organization and the logistics of meetings, teleconferences, seminars or workshops.
Experience preparing or writing documents, such as meetings minutes, letters, memos, briefing notes or reports.
Experience using databases for data analysis, manipulation, verification and data retrieval.
Experience providing operational support services, such as interpreting and entering data into a technical database, managing electronic documents, and/or writing technical correspondence documents.
Experience in exam monitoring, including confirming eligibility, collecting fees and/or supervising exams.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to plan, organize and set priorities
Communication (oral and written)
Demonstrating integrity and respect
Working effectively with others
Showing initiative and being action-oriented
Dependability
Thinking things through

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational Requirements:
Willing and able to lift 40 LBs.
Willingness to travel occasionally.

Conditions of employment

Reliability Status security clearance

Depending on the position to be staffed:
- Possession of a valid Canadian driver’s license
- Willing and able to lift 40 LBs

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for the interview assessment). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, PSC tests and reference checks. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

You must provide proof of your education credentials. You will be advised to provide the documents later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations The CICIC can be contacted at www.cicic.ca

Persons with disabilities preventing them from applying online are asked to contact 1-800-645-5605.

Please note volume management strategies such as invoking asset qualification(s), top-down selection, and/or random selection may be used.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.