Registry Officer

Update: Please note that the closing date for this selection process has been extended to January 10, 2019.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Work environment

Are you interested in working in a fast-paced tribunal environment that makes a difference in the lives of Canadians? Do you embrace and thrive on change? Do you want to work in downtown Ottawa, with accessible public transit and all the amenities? Want to contribute to a successful team? Then think of joining us!

Intent of the process

A pool of partially or fully qualified candidates may be created and used to staff similar positions with various tenures, security profiles and linguistic requirements within the Administrative Tribunals Support Service of Canada. All other federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) may use this selection process to appoint a candidate to their organization in a similar position.

Positions to be filled: 4

Information you must provide

Your résumé.

A covering letter in 2,000 words (maximum) "You must provide a cover letter in which you must clearly demonstrate how you meet the education and experience criteria listed in the essential and asset qualifications (if applicable). You must use each criterion as a header and then, using clear and concrete examples, write a maximum of two paragraphs explaining when, where and how you obtained each education and experience criterion. Describe the examples in specific terms, providing sufficient details so that the screening board can clearly understand the circumstances. Content of your response must be supported by your résumé. Lack of examples and details may result in your application being rejected. Your résumé will be used as a secondary source to validate the information described in the cover letter. Please note that point form or a “copy and paste” from your résumé are not sufficient. Failure to provide a complete application, consisting of both a cover letter and a résumé, may result in your application being rejected from the process, as the cover letter will be used to assess the candidate's ability to follow instructions."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education :

Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience :

Experience in applying operational instructions.

Experience using a case management system.

Experience in analyzing issues and problem solving in a fast-paced service delivery environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - Imperative : CBC/CBC
Bilingual - Imperative : BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Abilities :

Ability to prioritize.

Ability to effectively communicate orally.

Ability to effectively communicate in writing.

Ability to follow detailed instructions.

Ability to work in a team.

Personal Suitability :

Judgment

Dependability

Interpersonal skills

Attention to detail

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Experience :

Experience working in a heavy caseload environment.

Experience working in a call centre environment.

OPERATIONAL REQUIREMENTS :

Willing and able to work overtime, before or after the normal hours of work during weekdays and on weekends, as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent.

Asset qualifications may be used for the screening or when selecting candidates for appointment. Therefore, if you meet the education and/or experience and/or membership qualification(s) listed under Asset Qualifications, please be sure to clearly demonstrate this in your application.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, etc.).

The cover letter will be used to assess a candidate’s ability to follow instructions.

Your cover letter and résumé may be used to evaluate the ability to communicate effectively in writing.

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Travel and relocation costs associated with this selection process will not be reimbursed.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:

- modify your application/resume at any time BEFORE the closing date;
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.