Non-Insured Health Benefits Analyst

Update: Update to contact information:

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

All job applications must be submitted through the jobs.gc.ca site.

To submit an application on-line, please select the button "APPLY ONLINE" below.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

By joining our team, you will have opportunity to provide direct support to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families, and individuals, with a focus on improving health outcomes and reducing health risks.

Duties

Do you like a challenge when you come to work? If so, the position of a Benefits Analyst could be the perfect opportunity for you. You will receive a high volume of incoming calls from our clients and stakeholders in a fast paced call centre environment. Due to the high volume of requests you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Non-Insured Health Benefits is a unit of Indigenous Services Canada which is the Federal department responsible for helping First Nations and Inuit people of Canada to maintain and improve their health, while respecting individual choices and circumstances.

Intent of the process

A pool of qualified candidates will be established and may be used to staff identical or similar positions with various tenures such as permanent , specified term, acting, assignments/secondments, or deployments. It may also be used to staff identical or similar positions by other regions or federal departments across Canada.

Depending on the needs of the organization, a random selection may be used at any time during the inventory process to establish which applicants from the inventory will be assessed.

Re-evaluation period: If you submitted an application and/or underwent assessment and were found not qualified, you may resubmit an application to be considered after a 6 month waiting period, from the time when the last application or assessment was completed.

A notice that your application is about to expire will be posted to the My jobs menu of your account 15 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

There are several Non-Insured Health Benefit analysts (CR-05) inventories being run across Canada concurrently. If you are interested in multiple locations, you are required to apply to the specific inventory poster related to those locations. These inventories are utilizing the same merit criteria. If you have applied on multiple inventories you will only be assessed once per reassessment period. Your results will be applied to the Inventories you submitted applications for. Inventories will be refreshed every 90 days.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• In your role with First Nations and Inuit Health, you may be required to contact or be contacted by First Nations communities. Have you had previous experience working with First Nations communities?
  - If yes, please explain steps you took to ensure that you were respectful of community practices, traditions and protocols.
  
  - If no, please provide what steps you would take to ensure that you were respectful of community practices, traditions and protocols.
  
  Please note, your response will be used to assess Communication – written and Aboriginal Cultural Competency.
  
  • Your answer must be no less than 250 words in length and no more than 500 words in length
  • Please use complete sentences and paragraphs, do not use point form or bullets.
  • Ensure that your work is on topic and provides appropriate information on the subject and that the information presented is relevant and clear.
  • What you submit should be your own written response. Plagiarism is not acceptable.
  
  You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.

Note: the employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

Experience processing and responding to client and provider inquiries
Experience researching information and resolving problems in a customer service environment
Experience in using one or more of the following: word processing software, spreadsheet applications, online data retrieval applications

Communication - Oral
Communication - Written
Aboriginal Cultural Competency
Prioritize
Analysing
Teamwork
Judgement
Initiative
Client Service Orientation
Adaptability
Attention to detail
Dependability

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various linguistic profiles - English Essential or Bilingual Imperative

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Experience working effectively with First Nation, Inuit and or Métis clients
Experience in determining eligibility and processing benefit requests.
Experience providing front line customer service.
Experience in account payment processes in an office environment
Experience working in a call centre environment

ORGANIZATIONAL NEED:
In alignment with the First Nations Inuit Health Branch Aboriginal Persons Employment Program and in support of increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population, selection may be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates will be required to complete the Affirmation of Aboriginal Affiliation Form (AAAF) prior to hiring.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian Society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

OPERATIONAL REQUIREMENTS:
Some positions will require overtime and/or shift work.
Willingness and ability to work overtime or extended hours.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Candidates must ensure that they are available for any testing or interviews required.

Candidates from outside the federal public service who are invited to written exams and/or interviews will be responsible for travel and accommodation expenses.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Candidates will be asked to provide proof of Canadian citizenship.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Should you be an employee of the public service, please identify clearly your substantive group and level, your employment status and your Personal Record Identifier (PRI) on your resume and/or application form.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.