Administrative/Operational Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE “GC JOBS” SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Intent of the process

The immediate need is to staff one indeterminate full time position. A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a temporary or permanent basis, on a casual basis, at full or part time hours) in Prince George, BC.

The intent of this process is to establish a pool of qualified candidates inclusive of Public Service (PS) employees and Civilian Members (CM); for various positions with various tenures, various security profiles and various language requirements.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

• Experience in performing client service duties (such as answering telephone enquiries, taking and relaying messages, reception duties, etc.).

• Experience in performing clerical duties (filing, processing mail, data-entry, scanning documents, etc.).

• Experience in using word processing and spreadsheet software such as Microsoft Word and Excel.

• Recent* experience in managing hard copy and electronic records.
"Managing" records involves opening, maintaining; and concluding records.

“Recent” experience means experience obtained within approximately the last 2 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:

• Knowledge of Records Management practices

ABILITIES:

• Ability to follow instructions
• Ability to handle challenging enquiries either in person or over the phone
• Ability to provide administrative support in an office environment
• Ability to transcribe from audio or digital recordings in English
• Ability to solve problems
• Ability to prioritize
• Ability to communicate effectively orally
• Ability to communicate effectively in writing

PERSONAL SUITABILITY:

• Effective interpersonal relationships
• Dependability
• Initiative
• Thoroughness
• Flexibility
• Discretion

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

• Recent* experience in providing administrative support in a policing environment.
• Recent* experience using PRIME (Police Records Information Management Environment).
• Experience in using police computer applications and programs such as CPIC, JUSTIN and PIRS.
• Experience in working with police exhibits.
• Experience with purchasing and processing invoices.

“Recent” experience means experience obtained within approximately the last 2 years.

OPERATIONAL REQUIREMENTS:

• Willingness and ability to work overtime.
• Willingness and ability to travel as required.

Conditions of employment

Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Top down and/or random selection methods may be used to identify which applicants will be assessed or appointed in this appointment process.

Candidates will be required to provide supervisory references. Candidates who are unable to provide the requested references may be found not qualified should the selection board determine that they are unable to complete its assessment of the candidate.

Please provide a valid e-mail address as correspondence will be sent via e-mail whenever possible. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Successful candidates will have to obtain, as a minimum, an Enhanced Reliability Status security clearance prior to appointment and throughout the tenure of their employment. The process to obtain a security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent. We will only contact those who are being considered further.

Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses.

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates
• Citizenship card
• Valid Canadian Passport

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.