TELECOMMUNICATIONS OPERATOR

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Work environment

You don't have to wear a uniform to make a difference!

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• Shift Work

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the TCO-01 and TCO-02 group and level.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or acceptable combination of education, training and/or experience relevant to the position.*
*Proof of education in the form of a diploma or official transcripts will be required.

Degree equivalency

Experience in providing service to clients by telephone, in person, or in writing.
Experience using a computer and computer applications (such as databases and word processing).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working in a call centre.
Experience working as a Telecommunications Operator.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

(PO-TCO-02 only)
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP).

Degree equivalency

ABILITIES (PO-TCO-01 & PO-TCO-02)
Communication (written)

(PO-TCO-01 only)
Communication (oral)
Successful completion of CritiCall exam*
Problem Solving

COMPETENCIES / PERSONAL SUITABILITY
(PO-TCO-01 only)
Develops self
Flexibility
Conscientiousness and reliability
Meeting client needs
Teamwork
Self-Control and composure

(PO-TCO-02 only)
Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action-oriented

Conditions of employment

Reliability Status security clearance - NOTE: Successful candidates will require a valid Reliability or Top Secret RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc . As such, the process may take several weeks or months to complete.

1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft, and up to and including remote locations).
4. Ability and willingness to work on short notice and overtime to meet operational needs.
5. Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
6. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
7. Ability and willingness to meet and maintain the medical profile standards established for the position.
8. Ability and willingness to obtain and maintain a valid driver’s license.
9. Ability and willingness to meet and maintain any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

*CritiCall assesses the following:
Decision making, keyboarding (minimum 43 words per minute), data entry (multi-tasking), data entry (multi-tasking with audio), memory recall: (audio), call summarization (multi-tasking), map reading, reading comprehension, spelling.

** The Training Program is comprised of in-class training followed by field coaching.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program could be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

* The Training Program is comprised of in-class training followed by field coaching.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.
Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.