Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

A CAREER NOWHERE NEAR ORDINARY!!

The RCMP offers an exceptional career, letting you make a real difference in your community and your country. No other police force in Canada provides the levels of services and variety offered by the RCMP, as well as opportunities for continued learning and growth.

As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Work environment

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Intent of the process

Intent to fill 1 indeterminate position. A qualified pool of candidates may be established and may be used to staff similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years secondary school or an acceptable combination of education, training, or experience relevant to the position.

Degree equivalency

Experience performing general clerical duties.

Experience in providing assistance to the public, customers, or clients.

Experience using word processing and spreadsheet software (Microsoft Word and Microsoft Excel or equivalents).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience with electronic and hard copy files.

Experience working with financial information or financial documents (such as invoices, accounts payable, reconciling credit statements, or petty cash).

Experience in the use of Police Reporting Occurrence System (PROS).

Experience in the use of Canadian Police Information Centre (CPIC).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge of general administrative practices/procedures.

Ability to obtain and relay information/messages.

Ability to prioritize and multitask.

Ability to communicate effectively in writing.

Ability to communicate effectively orally.

Effective Interpersonal Skills

Dependability

Judgement

Client Service Orientation

Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge of the role of an RCMP Detachment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Assessment for this process will take place in Nelson House, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know your current group and level as well as your tenure and the Department you are working for. Housing in this location may be difficult to obtain. It is the candidate’s responsibility to research this location.

In support of achieving a diverse workforce, consideration may be given to candidates self-identifying as belonging to the following Employment Equity groups: Aboriginal peoples.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Acknowledgment of receipt of applications will not be sent.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A qualified group of candidates may be identified and may be used to staff future vacancies, for similar positions, for term, permanent and acting, at full or part time hours within the area of selection.

Nelson House is classified as an Isolated Post and has limited housing. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance. For more information please refer to the following website: http://www.njc-cnm.gc.ca/directive/index.php?did=4&lang=eng

External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee. Should you meet this criteria, or wish further information regarding this policy, please contact .

The successful applicant will have to obtain, as a minimum, an RCMP Reliability Status. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.