Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Work environment

The Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

This process will be used to staff one (1) indeterminate position on a part-time basis at the Hanna Detachment. Once the position is converted to full-time status, the successful candidate will be expected to work 37.5 hours per week. A pool of qualified candidates will be created and may be used to fill future vacancies in the Southern Alberta District of the RCMP.

Positions to be filled: 1

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Please describe, in one or two paragraphs, what you know about your desired work location (Hanna, AB) and how you can make a positive contribution to the detachment. Please note: Your response to this question will be used to assess your ability to communicate in writing.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.

Experience providing service to internal or external clients / general public, via telephone or in person.

Experience using a personal computer and word processing and spreadsheet software.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to deal effectively with police situations.
Ability to work in a stressful environment.

Showing Initiative
Thinking Things Through
Working Effectively with Others
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Experience transcribing statements from audio cassettes or digital media.
Experience working in a law enforcement and/or legal environment.
Experience working with Aboriginal communities.
Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices.
Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).

Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft).
Willingness and ability to work overtime, as required.
Willingness and ability to obtain and maintain a valid driver’s license or personal mobility normally associated with a valid driver’s license.

Conditions of employment

Reliability Status security clearance - NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc . As such, the process may take several weeks or months to complete.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.