Case Manager (Edmonton)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

NOTE: Even if you have applied to Inventory Process #DVA17J-016822-000049, if you
are interested in Case Manager positions in Edmonton (Alberta), I encourage you
to apply to this process.

The Govt. of Canada is committed to a diverse and qualified workforce that is
representative of all Canadians, including Canadian Veterans and releasing CAF
members. http://www.canada.ca/en/public-service-commission/jobs/services/publicservice-
jobs/canadian-armed-forces-members-veterans.html

Your résumé must clearly demonstrate that you meet the requirements for education
and experience, otherwise your application may be rejected at screening.

Successful candidate(s) must meet and maintain the Conditions of Employment
throughout their employment.

Candidates will be asked to provide proof of their education credentials at a later date.
For foreign credentials, proof of Canadian equivalency will be required within one month
of being contacted for assessment. Therefore, you are strongly encouraged to begin this
process at time of application. For further information, consult the Canadian Information
Centre for International Credentials at http://www.cicic.ca .

Candidates will be asked to provide proof of Canadian citizenship.

Persons are entitled to participate in the appointment process in the official language of
their choice. Applicants are asked to indicate their preferred official language in their
application.

An interview, written exam or situational exercise may be administered. Reference
checks may be sought.

For non-public servants: Note that any travel associated with your participation in the
assessment or this staffing process is your own responsibility. Also, note that those who
are offered a position and require relocation are subject to The Initial Appointees
Integrated Relocation Program. Please see the details at http://www.tbs-sct.gc.ca/psmfpfm/pay-remuneration/travel-deplacements/iairp-prinefp-eng.asp .

Persons with a disability preventing them from applying on-line should contact us at
Reader Service: 1-866-946-0046.

Duties

- Conducts in-depth interviews with clients; and engages, and builds relationships with,
clients and their families.
- Conducts client, financial, physical, health and environment assessments.
- Identifies, assesses and determines clients' needs, risks and rehabilitation
requirements.
- Utilizes case management practices and tools to plan and coordinate appropriate
programs and services.
- Develops, approves, implements and manages complex case plans with clients and
their families to achieve mutually agreed upon goals through a collaborative, organized
and dynamic process.

Intent of the process

A pool of qualified candidates will be created to staff existing vacancies and it may also
be used to staff similar positions with various tenures (such as permanent, specified
period or casual) at various locations within Veterans Affairs Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Graduation from a recognized post secondary institution with a degree in the study,
understanding, or assessment of human behaviour (the degree program must have also
included the completion of a practicum or field placement for graduation);

OR

An equivalent combination of education and experience*.

*An equivalent combination of education and experience is defined as:
Graduation with a degree from a recognized post secondary institution;
AND

Significant** experience in case management.

**Significant defined as 3+ years.

Degree equivalency

EXPERIENCE

E1 - Experience in the delivery of health and social services in an interdisciplinary
environment.

E2 - Experience in case management. (minimum 6 months)

E3 - Experience in maintaining effective community networks and partnerships.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET 1 - Experience as a member of the Canadian Armed Forces.
ASSET 2 - Experience in dealing with a military culture.
ASSET 3 - Experience as a caseworker in a rehabilitation environment.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

K1 - General knowledge of Veterans Affairs Canada’s mandate, programs and services.

K2 - Knowledge of external health, social and economic services available to Veterans
and their families.

K3 - Knowledge of health, social and economic issues that impact Veterans and their
families.

AB1 - Ability to case manage clients.
AB2 - Ability to manage a caseload.
AB3 - Ability to work in an interdisciplinary team environment.
AB4 - Ability to communicate effectively.
AB5 - Ability to deal with situations of conflict and crisis.
AB6 - Ability to analyse and problem solve.

PS1 - Judgement
PS2 - Effective Interpersonal Skills
PS3 - Integrity
PS4 - Client Service Orientation
PS5 - Adaptability and flexibility

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements

Case Managers are assigned to a primary work location but may be required to work at
various locations and travel between these locations.

They must be willing to occasionally officially represent the Department at functions
such as conferences, commemorative events, etc.

Conditions of employment

Reliability Status security clearance

Willingness to travel for work related duties;
In possession of a valid driver’s license;
Consent to be deployed or assigned within the area of the office, as per the
organizational needs.

For example: For Edmonton IPSC and Edmonton Office positions : Consent to
be deployed or assigned within the Edmonton offices (IPSC, Edmonton), as per the
organizational needs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce
that reflects the Canadians we serve. We promote employment equity and encourage
you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

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ASSESSMENT
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A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

All communication relating to this process, including email correspondence, may be used
in the assessment of qualifications.

You must provide proof of your education credentials. If you were educated outside of
Canada, you must have your certificates and/or diplomas assessed against Canadian
education standards. For more information please click on “Degree Equivalency” in the
Education section above.

Persons are entitled to participate in the selection process in the official language of their
choice. Applicants are asked to indicate their preferred official language in their
application.

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COMMUNICATION
***************************

It is the candidate’s responsibility to inform the Departmental contact involved in this
selection process of any change of contact information during the selection process and
during the validity period of the pool.

Candidates must provide a valid email address as communication for this process will be
conducted by email. It is the responsibility of the candidate to ensure accurate contact
information is provided and updated as required. Candidates who apply to this selection
process should include an email address that accepts email from unknown users (some
email systems block these types of email).

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OTHER INFORMATION
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You will be required to show how you demonstrate the essential qualifications (i.e.
Education, Experience and/or Occupational Certification) for the initial screening through
your resume, and/or in answering online screening questions. It is NOT sufficient to only
state that the qualifications are met or to provide a listing of current or past
responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the
qualification was met through substantiation by examples. Information on your
described skills, experience, etc. provided in the screening questions should be
supported by your resume. Failure to provide the above information in the format
required may result in your application being rejected from the process.

If you do not fully complete the screening questions as instructed, you may be screened
out.

Applicants with disabilities: Should you require a technical aid or an alternative method
of assessment to ensure an equitable assessment of your qualifications, please indicate
so in your application.

Candidates with foreign credentials must provide proof of Canadian equivalency within
one month of being contacted for assessment. Therefore, you are strongly encouraged to begin this process at time of application to this selection process. Consult the
Canadian Information Centre for International Credentials for further information at
http://www.cicic.ca/ .

Candidates invited to an interview will be required to bring proof of their education
credentials, in the form of a diploma or official transcript (original documents only).
Successful candidate(s) must meet and maintain the Conditions of Employment
throughout their employment.

Candidates must meet all of the essential qualifications noted in the Statement of Merit
Criteria to be appointed to a position. A candidate may be appointed to a position even
though he/she does not meet any or all of the asset qualifications or operational
requirements. However, meeting these criteria is desirable and may be a deciding factor
in choosing the person to be appointed.

Candidates must obtain the required pass mark for each qualification in order to be
given further consideration in the selection process.

Depending on the requirements of the position(s) being staffed from this process, for
current or future vacancies, any or all of the asset qualifications, operational
requirements, and organizational needs may be applied at the time of staffing.
Candidates may be contacted and assessed against these criteria at any time during this
process.

An assignment, secondment, or acting appointment requires approval of your
supervisor.

All job applications must be submitted through the Public Service Resourcing System.
Following are some of the benefits associated with applying on-line:
- Applicants can create a profile and a resume that can be used when applying for other
processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date
indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire
and a complete statement of merit criteria that are only available when applying on-line.

Candidates must meet all the essential qualifications to be appointed to a position.

Management may choose to invoke an asset(s) at any point of the process.

Please note that achieving the pass mark on any of the assessments used does not
mean you will move forward in the selection process. Management may decide to use a
score that is higher than the pass mark on any of the evaluations used throughout the
selection process. Management may also decide to use top-down selection at any stage
of the process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.