Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Work environment

As an employer of choice for over 22,000 men and women, the RCMP promises a career like no other. With over 140 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

A Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

This process will initially be used to staff two positions on an indeterminate basis, and create a pool of qualified candidates. This pool of qualified candidates may be used to staff similar positions with various tenures within the Royal Canadian Mounted Police (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 2

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Ability to communicate effectively in writing.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience. *Proof of education will be required prior to appointment.

Degree equivalency

• Experience in the provision of clerical support services, including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.
• Experience using word processing and spreadsheet software.
• Experience providing services to internal and external clients / general public, via telephone or in person.

Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
• Successful completion of secondary school (high school) education.

Degree equivalency

• Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices.
• Experience in manipulating data in an electronic database.
• Experience providing administrative support services in a law enforcement and/or legal environment.
• Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data.
• Experience working with Aboriginal communities.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally.
Ability to prioritize work to meet deadlines.

Work effectively with others
Demonstrating integrity and respect
Showing initiative and being action-oriented
Thinking things through
Dependability
Attention to detail

The following may be applied / assessed at a later date (may be needed for the job)

• Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
• Willingness and ability to work overtime, as required.
• Willingness and ability to obtain and maintain a valid driver’s license.
• Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft).

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) security clearance - NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

When answering the pre-screening questions, you must provide specific examples to clearly demonstrate how you meet the qualification. We can’t make any assumptions about your experience. Simply saying you have the required qualifications (both essentials and assets) or listing your current duties is not enough. Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. We’ll only use your résumé as a secondary source of information. If you don’t clearly demonstrate you have the required experience, we won’t ask for additional information and you may be screened out.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. Note: Written Communication Skills will be assessed throughout application.

Only online applications will be accepted. To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645- 5605.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Assessments comprise of exams, in-person interviews and references.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.