TELECOMMUNICATIONS OPERATOR

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Work environment

Top reasons to work for Regina RCMP:

- Worry-free parking.

- RCMP offers great benefits including sick leave, family-related leave, health/dental plans, and a great pension plan. For more information regarding benefits, please see the above link.

- Free use of RCMP facilities such as the gym, pool, skating rink, and indoor track.

- Located in West Regina, you’ll be a short distance from running paths and parks.


As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Intent of the process

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer-approved alternatives

Degree equivalency

Experience providing training or coaching in a work environment

Experience providing administrative support services

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working as a Telecommunications Operator in a Public-Safety Operational Communications Centre (OCC) or Administrative Communications Centre (ACC)

Experience scheduling in a work environment

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

*Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)

*Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)

*Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))

*Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)

*Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))

*Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)

*Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))

*Ability to read and comprehend written passages. (Reading Comprehension)

*These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. Applicants must re-apply if they fail the selection process in order to be retested.

Flexibility

Problem Solving

Conscientiousness and reliability

Communication (oral & written)

Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Additional spoken languages, other than French or English

Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate

Conditions of employment

RCMP Enhanced Reliability Security Clearance

Ability and willingness to work shift work

Meets and maintains the medical profile standards established for the position.

Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line please contact the hiring manager as identified on this poster.

You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Acknowledgment of receipt of applications will not be sent. We thank all applicants for their interest in this position however, only those selected for further consideration will be contacted.

The successful applicant will have to obtain an RCMP security clearance. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Must be willing and able to relocate to Regina, Saskatchewan

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.