PO-TCO-01 TELECOMMUNICATIONS OPERATOR (Trainee)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE “GC JOBS” SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

Work environment

A Telecommunication Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

The intent of the process is to establish a pool of qualified candidate at the TCO-01 level to staff determinate bilingual imperative BBC/BBC positions located in Ottawa, Ontario.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer-approved alternative

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

COMPETENCIES / PERSONAL SUITABILITIES
Develops self
Flexibility
Problem Solving
Conscientiousness and reliability
Meeting client needs
Communication(oral & written)
Teamwork
Self-Control and composure

*Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)

*Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)

*Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))

*Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)

*Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))

*Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)

*Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))

*Ability to read and comprehend written passages. (Reading Comprehension)

*These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. Applicants must re-apply if they fail the selection process in order to be retested.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
*Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate. (Keyboarding)

*This qualification will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. Applicants must re-apply if they fail the selection process in order to be retested.

Conditions of employment

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)

Ability and willingness to travel and testify in court of law

Ability and willingness to travel for mandatory operational training

Ability and willingness to work on short notice and overtime to meet operational needs

Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing

Meets and maintains the medical profile standards established for the position

Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations

Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time

RELIABILITY AND SECURITY
RCMP Top Secret Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

A written examination will be administered.

An interview will be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.