Junior Support Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Candidates that apply for this position will have to complete a **SCREENING QUESTIONNAIRE** in order to clearly demonstrate that they meet the education and experience criteria (essential and asset qualifications).

Candidates must submit their application using the "Apply online" function. Only applications submitted via this portal will be considered, unless a valid reason is presented prior to the closing date and accepted by the hiring manager.

The ability to communicate effectively in writing will be assessed using the answers to the above-noted questions, the screening questions and your résumé.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.

Intent of the process

We have 3 temporary positions to fill for specified periods (approximately 1 year with the possibility of extension).

A pool of qualified candidates will be established from this process which may be used to staff similar positions with various linguistic profiles, security profiles and various tenures within Library and Archives Canada.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE:
-Experience installing computer equipment and software applications
-Experience in providing technology and administrative support in a networked environment with Microsoft Windows 7, 8 or 10 and Microsoft Office Suite
-Experience troubleshooting technical issues
-Experience providing client services

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential
Bilingual imperative BBB/BBB

Information on language requirements

KNOWLEDGE:
-Knowledge of troubleshooting techniques suitable to a Local Area Network (LAN) environment
-Knowledge of the components and functions of microcomputer hardware
-Knowledge of incidents and service request lifecycles
-Knowledge of databases and their uses

ABILITIES:
-Ability to work as a member of a team
-Ability to communicate effectively orally
-Ability to communicate effectively in writing
-Ability to provide technical advice

PERSONAL SUITABILITY:
-Accountability and dependability
-Attention to detail
-Demonstrating integrity and respect

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
EXPERIENCE:
-Experience with macros and formulas in Excel

KNOWLEDGE:
Knowledge of metadata and its uses
Knowledge of Structured Query Language (SQL)

Conditions of employment

CONDITION OF EMPLOYMENT:
Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

A written exam will be administered.

Please note that achieving a pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any of the evaluations used throughout the selection process.

The asset qualifications may be used at any point in the process.

An interview may be administered.

Reference checks may be sought.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

You must provide proof of your education credentials at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.


The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.