Senior Program Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

ALL APPLICATIONS MUST BE SUBMITTED THROUGH JOBS.GC.CA. ONLY APPLICATIONS SUBMITTED ONLINE WILL BE CONSIDERED.

**** VERY IMPORTANT NOTES***
It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities; rather, the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Your Résumé will only be used as a secondary source to validate the experience described in your answers to the Public Service Resourcing System (PSRS) questionnaire, and will not be used as the source document for candidate screening.

Candidates will not be solicited for incomplete or possible missing information in their PSRS screening questionnaire.

Your questionnaire answers should clearly identify your role in the noted example. A job title alone does not demonstrate that you have the requisite level of experience, so be sure to explain relevant responsibilities and/or actions that you took. Additionally, please be sure to provide sufficient information regarding timelines & duration; scope of work; project or job complexities (as appropriate); etc. You MUST provide verifiable, relevant and concrete examples from your work history that clearly demonstrate how you acquired the required experience. Relevant and concrete examples MUST include substantiating details that clearly outline the breadth and depth of your experience, as well as relevant timelines. It is NOT sufficient to only state that the qualification is met, or to provide a listing of current or past responsibilities.

Failure to clearly demonstrate in your responses HOW you meet the screening criteria ( Essential Education, Experiences and ASSETS) may result in the rejection of your application. Inconsistencies in the application package MAY result in your submission being rejected.

In your PSRS questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) may be used to evaluate your ability to communicate effectively in writing and attention to detail as personal suitability.

Intent of the process

This process will be used to staff 2 positions located in Toronto and 4 anticipatories positions 1 at Vancouver, 1 at Kingston, 1 at Montreal and 1 at Quebec City and to create a pool of fully or partially qualified candidates that may be used to staff similar positions at an identical or equivalent group and various level, various security profiles and various tenures using various staffing activities for positions within Health Canada. If you are interested in this type of work, you are encouraged to apply on this process.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
• Successful completion of two years of secondary school, a satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
• Recent and significant* experience working as an administrative assistant in a health professions environment (e.g., medical/dental clinic, hospital, physiotherapy/chiropractic clinic, disability management organization, etc.).
• Experience maintaining a records management system.
• Experience working with and handling sensitive information.
• Experience in client service delivery.

*Recent and significant experience is understood to mean depth and breadth of the experience normally associated with having performed a range of activities related to this task which was acquired over a period of at least a year within the last five(5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSETS QUALIFICATION

EDUCATION:
• Certificate/diploma from a post-secondary Medical Office Assistant or other similar health administration training program.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English Essential
- Bilingual Imperative BBB/BBB

Information on language requirements

ABILITIES:
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing**1.

**Assessed through your application and responses to the screening questions.

1. Testing may be conducted to assess proficiency in grammar, spelling
and punctuation.)

PERSONAL SUITABILITY:
• Effective Interpersonal Relations
• Initiative
• Judgment
• Reliability
• Attention to detail
• Respectful of diversity
• Team Player
• Client Service-Oriented
• Analytical thinking

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
Consideration may be given to candidates self-identifying as belonging to one of the four designated Employment Equity groups to address demonstrated under-representation: Aboriginal Peoples, Persons with a Disability, Visible Minorities and Women.

OPERATIONAL REQUIREMENTS:
• Due to operational requirements, teleworking arrangements are not permitted.
• Willing and able to travel.
• Willing and able to work overtime.
• Willing and able to manually lift and carry files and supplies safely to a maximum of 20kg.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

At Management discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific positions being staffed only and must be re-assessed for other positions for which this alternative may be specified by the manager.

You must provide proof of your education credentials. Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult The Canadian Information Centre for International Credentials at http://www.cicic.ca for further information.

Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificate(s) and/or diploma assessed against Canadian educational standards. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/.

Asset education & experience criteria MAY be used to assist with volume management and/or right-fit justifications, and may be evaluated at any phase of the assessment process.

To assist with volume management, the selection board may elect to use a top-down methodology to select candidates for progression through each stage of the assessment process. Please note that achieving a pass mark on any of the assessments conducted does not mean that you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

For Public Servant please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates are advised that their exam or interview would only be rescheduled under these exceptional circumstances:
o Medical reason with certificate
o Pre-arranged travel with proof
o Pre-scheduled training with proof
o Pre-arranged exam/interview for another Government of Canada staffing process with proof
o Pre-approved vacation with proof
o Death in the family
o Other exceptional reason deemed acceptable by the Selection Board (e.g. Jury Duty, etc.)

All candidates who apply in this selection process must include in their application a valid email address and ensure that this address is functional at all times and that it accepts messages from unknown users. Failure to do so may result in important messages not being received.

Most of the communications for this selection process will be conducted via the e-mail address provided in your application. It is your responsibility to ensure that you check for messages regularly. IT IS YOUR RESPONSIBILITY TO REGULARLY VERIFY YOUR E-MAIL AND PSRS ACCOUNT FOR ALL COMMUNICATIONS REGARDING THIS SELECTION PROCESS.

Failure to respond to key messages may result in your application being automatically withdrawn from this process unless you have previously identified alternate arrangements for accommodations measures. In the event of email delivery failures, the selection board may elect not to pursue candidates through other avenues.

***IMPORTANT***: ACKNOWLEDGEMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT.

Any false and/or fraudulent information you may provide in relation to this selection process may result in your elimination from the process, removal from the pools of qualified candidates created by this process and/or revocation of any employment offers which may result from the process.

A written test or written tests may be administered.

An interview may be administered.

Reference checks may be sought.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.