Start an exciting career at the RCMP, within the core of IT Operations - INVENTORY

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

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Extraction of applications will be conducted on an "as required" basis. Depending on the number of applicants, we may use a random selection process.

The essential qualifications indicated below will be assessed each time an application is pulled from the inventory database. Re-evaluation period for this inventory: six (6) month waiting period before you can be re-evaluated in this process.

The inventory will be updated every six (6) months. You will receive a notice in your applicant account fourteen (14) days before the end of your active period to determine whether or not you wish to continuously be considered for an additional six (6) months.
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Duties

Position title: Support Technician

• Provide first level technical support to RCMP employees and External Partners who access RCMP hosted policing applications for any IT software, hardware or networking related issues.

• Ensure the integrity, stability, and availability of IT services by maintaining, monitoring, implementing, and supporting all systems and processes provided and supported by IT.

• Troubleshoot and resolve problems by investigating, analyzing, and collecting information.

Work environment

As an employer of choice for over 28,000 men and women, the RCMP promises a career like no other. With over 140 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

The Central Help Desk provides technical support for a wide variety of projects, supporting RCMP police officers as well as, internal and external detachment users at the provincial, federal and international level.

We play a critical role at the core of IT Operations, continually striving to achieve operational excellence.

The Central Help Desk (CHD) offers a 24/7 single point of contact for IT issues for all RCMP employees and select external partners.

* Central Help Desk is a Shift Work environment, including holidays and weekends.*

We have a supportive and encouraging environment that offers the opportunity for skills development and leadership. When joining our exciting team, you will have access to:
• Free Parking
• Close proximity to Public Transit
• A Fully Equipped Gym
• Specialized In-House Training
• An Active In-House Social Committee, and more!

Please note: All positions are located at 1200 Vanier Parkway, Ottawa, Ontario

Intent of the process

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment/secondment) basis, with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.jobs.gc.ca.

(SEE OTHER INFORMATION)

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two (2) years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post- secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re- assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:
►Experience providing technical support in the maintenance of IT infrastructure components.
►Experience in troubleshooting technical issues to address client’s requirements.
►Experience in gathering information and documentation to address client’s difficulties.
►Experience producing system documentation, reports and correspondence.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset qualifications
Experience:
►Experience working in a technical support role within a technical help desk environment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge:
►Knowledge of information technology methods, practices and isolation techniques.
►Knowledge of policies and standards related to IT and IT security.

Abilities and Skills:
►Ability to communicate effectively in writing.
►Ability to communicate effectively orally.
►Ability to research, analyze and solve problems.
►Ability to interpret information provided by clients and provide advice.

Personal Suitability:
►Client Service Orientation
►Dependability
►Effective Interpersonal Skills

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications
Knowledge:
► Knowledge of Government of Canada (GC) policies and standards related to IT and IT Security.

Operational Requirements:
►Must be willing and able to work shift work (365/24/7 environment, including holidays and weekends).
►Must be willing to work overtime when required and on short notice.

Conditions of employment

Top Secret security clearance - RCMP Top Secret clearance.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

►Must be willing and able to work shift work (365/24/7 environment, including holidays and weekends).
►Must be willing to work overtime when required and on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: http://www.cicic.ca/383/foreign-credential-recognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.