PROGRAM AND SERVICE DELIVERY CLERK

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

The hiring organization will accept applications on-line only. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Initially a random selection among applications will be made. Randomly selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool. Subsequent random selections and assessments from the remaining applications may be conducted at a later date, and qualified candidates will be added to the same pool to fill future vacancies. Other qualifications may also be applied at any stage throughout the process.

Screening questions will be used to screen applications. If you do not fully complete the screening questions as instructed, you may be screened out.

Work environment

We understand the importance of finding a mutual fit. Here’s some more information on how amazing we are, and why you should be a part of our team.

The Office Environment:
Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. There are social committees, events, and other office activities to keep you fully engaged in the workplace. Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation…and we try to have as much fun as possible in the process.

Details on these standards can be found at the following link:
http://www.tpsgcpwgsc.gc.ca/biens-property/amng-ftp/indexeng.html

The Career:
A career as a Program and Service Delivery Clerk (PSDC) presents an exciting and challenging opportunity to make a difference in the lives of Canadians. Your duties include, but are not limited to:
• Communicate with clients and employers to obtain and provide required information.
• Apply established procedures and guidelines relating to the validation of information for both administration and program delivery.
• Analyse and validate data and/or documentation for accuracy, completeness and compliance. Carry out fact-finding activities to research and retrieve information in order to determine.
• Make administrative decisions on straight forward/non-complex applications that are complete and in compliance with the established criteria, procedures, guidelines and system authorities.
• Identify and refer complex cases to the appropriate level for decision within clearly established procedures and guidelines.
• Obtain, input, maintain and extract data and documentation related to applications, claims, and other administrative forms.

The Benefits:
Is there anything better than a flexible work schedule? No! We offer that, along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career advancement.

Intent of the process

Please note that this process will ONLY be used to staff positions in Victoria, British Columbia. Applicants are encouraged to apply ONLY if they are able to relocate to Victoria, British Columbia.

This process is being carried out in conjunction with the following selection process numbers:
2018-CSD-EA-AB-16352 (Edmonton, AB)
2018-CSD-EA-MAN-12719 (Winnipeg, MB)

The same assessment tools will be used. Should you apply on any of these other processes you will be assessed only once and the assessment results will be applied to all processes. Separate pools of qualified candidates will be established for each process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• Secondary school diploma or an acceptable combination of education, training and/or experience

Note: You will be required to provide proof of education by providing a copy and/or showing the assessment team a copy of your High School Diploma or an official transcript (signed and dated) which clearly indicates the highest secondary school grade successfully completed. If you have completed post- secondary education, such as a degree or diploma, from a recognized post- secondary institution, then proof of completion may also be accepted as proof of education in lieu of a copy of your high school diploma. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Degree equivalency

• Experience in using technology (e.g. virtual communication, MS Office Suite and Windows)

• Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Communication (oral)
• Communication (written)
• Thinking Skills
• Verification and Accuracy
• Working with Others
• Client Focus
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

***CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.***

Acknowledgment of receipt of applications will not be sent.

A written exam, an interview and reference checks will be part of the assessment process.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Top-down selection may be used at any time during the process to identify which applicants will be further assessed.

Failure to participate in assessments as scheduled may result in the rejection of your candidacy.

It is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) oral interview.

Proof of citizenship will be required.

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be required to pay for their own travel for various assessment phases.

ESDC is committed to providing a workplace environment that supports productivity and the personal goals, dignity and self-esteem of every employee. In the workplace, you have the right to be treated fairly and with respect, in an environment free of discrimination, harassment and offensive behaviour.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.