Information Technology Support Specialist (ANTICIPATORY)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

You will be required to show how you demonstrate the essential qualifications (education and experience) for the initial screening by answering online screening questions. It is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualifications were met through substantiation by concrete examples.

The answers provided to the screening questions will be the main source of information and the curriculum vitae will only be referred to as a secondary source of information. Failure to provide complete answers may result in job applications being screened out from further consideration in this process.

Intent of the process

A pool of qualified candidates will be created and used to fill identical or similar positions with varying language requirements (French essential and bilingual imperative, BBB/BBB) and various security requirements within the Department of Transport. These positions may be staffed permanently or temporarily. Should the selected candidate already be a public servant, the pool could also be used for acting appointments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
• ED1: The successful completion of two years of an acceptable post-secondary program in computer science, information technology, information management or other field related to the position to be filled.

Notes:
1. Indeterminate incumbents in the CS Group at May 10, 1999, who do not have the minimum education prescribed above, meet the minimum prescribed by education, training and/or experience. It follows that they must be recognized as having met the minimum educational standard prescribed above, when required, for any subsequent appointment to CS positions.
2. It is the responsibility of recognized educational institutions (e.g., community college, CÉGEP or university) to determine whether the courses taken by the candidate correspond to two years of a post-secondary program.

Degree equivalency

EXPERIENCE
• EX1: Experience installing, maintaining, troubleshooting and upgrading hardware and software in a Microsoft environment and for a large organization*.
• EX2: Experience providing on-site and/or telephone information technology (IT) support services to clients in a formal capacity (e.g., as a member of an IT team providing on-site support; a service centre, etc.).
• EX3: Experience in providing advice to clients on IT matters.

Definition:
*“Large Organization” means a multidisciplinary organization usually composed of more than 200 employees.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential and Bilingual imperative BBB/BBB.

Information on language requirements

KNOWLEDGE
• K1 Knowledge of hardware and software capabilities.
• K2 Knowledge of Local Area Network (LAN) Administration.
• K3 Knowledge of Windows operating system products.

KEY LEADERSHIP SKILLS:
• KL1 - Serving through integrity and respect
• KL2 - Thinking things through
• KL3 - Working effectively with others
• KL4 - Showing initiative and being action-oriented

ABILITIES
• A1: Ability to communicate effectively verbally.
• A2: Ability to communicate effectively in writing.
• A3: Ability to manage projects.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATION - EDUCATION
• AC1: Certification in Information Technology Infrastructure Library (ITIL).

Degree equivalency

ASSET QUALIFICATION - EXPERIENCE
• AEX1: Experience using Microsoft's Active Directory.
• AEX2: Experience using call tracking software.
• AEX3: Experience in configuring smartphones.
• AEX4: Experience in using inventory and asset management software.
• AEX5: Experience working in a Thin Client environment using Citrix technology.
• AEX6: Experience using a problem/ticket management system.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Transport Canada is committed to having a skilled and diverse workforce that is representative of the population we serve. In order to support our Engagement Strategy in the achievement of our employment equity goals, candidate selection may be limited to individuals who self-identify as a member of a targeted Employment Equity group: Aboriginal persons, persons with disabilities, visible minorities and women.

OPERATIONAL REQUIREMENTS:
• Be able and willing to work occasionally outside normal working hours and weekends.
• Be able and willing to travel to the Quebec Region and the National Capital Region as part of his/her duties.
• The job requires working under the following conditions: bending down, being hunched over and stretching below desks to reach the equipment.
• The job requires transporting, lifting and setting down equipment that can weigh up to 20kg.

Conditions of employment

Reliability Status security clearance - This item is not considered in the screening stage. Security clearance is the responsibility of the hiring department.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

• Transport Canada will accept applications on-line only.

• Acknowledgment of receipt of applications will not be sent to applicants.

• Transport Canada will contact candidates once the screening process is completed.

• Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

• An exam, an interview and reference check could be used as the assessement methods in this selection process.

• Candidates must meet the essential qualifications to be appointed to a position.

• Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

• Candidates will have to provide proof of education credentials and will be advised to provide the documents later in the process.

• Candidates who were educated outside of Canada, must have the certificates and/or diplomas assessed against Canadian education standards. This will enable candidates to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations The CICIC can be contacted through its website at: http://www.cicdi.ca.

• Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

• All job applications must be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line:
- applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time;
- applicants can verify the status of their applications, at any time;
- for some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

• To submit an application on-line, select the button "Apply Online" below.

• Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.