Operations Manager, Real Property and Asset Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

*** IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Asset) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate HOW, WHERE, and WHEN they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether you meet the qualifications.

Take note that the operations manager will be advertised by all regions of Employment and Social Development Canada (ESDC). Candidates who apply to the position and/or to the same process posted by different regions will be assessed only once.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Work environment

In line with the entire Government of Canada, ESDC is working to bring aboard new employees who possess the right skills, motivation, passion and values for public service. With this in mind, ESDC developed a 2015-2020 Workforce Strategy. The strategy’s three pillars work collaboratively to build a high performing organization. They are:
• Having the Right People in the Right Place at the Right Time;
• Developing People; and
• Fostering a Productive Workplace.

ESDC is also proud to have been selected for the Canada’s Top 100 - Diversity award (2018), which recognizes employers from across Canada that have exceptional workplace diversity and inclusiveness programs.

ESDC’s Real Property and Asset Management team works in a fast-paced environment, delivering approximately $200M of Real Property services each year across the country. Our services support important programs and services that are essential to Canadians, such as Employment Insurance, Canada Pension Plan, Canada Pension Plan Disability, Old Age Security, and Passport services.

ESDC’s team is a dedicated professional group of real property and asset specialists which strongly believes in service excellence while ensuring sound stewardship of public funds through a process than enhances access and fairness.

Given the importance of programs and services ESDC manages and the real property and asset team supports, candidates for these positions will need to demonstrate they understand and can achieve a balance between service excellence and sound stewardship.

The Operation Manager, Real Property and Asset Management (RPAM) is responsible for the delivery and management of ESDC’s regional Real Property and Asset portfolio which has an annual budget of approximately 20M$. The Manager leads a team of real property and asset management professionals in the delivery of the projects. The Manager also receives functional direction from the National Real Property team.

The Operations Manager reports to the Regional Senior Manager, Chief Financial Officer Branch (CFOB); works from the Atlantic Region; and manages staff on site and virtually across the Region. A variety of tools are used to communicate with staff, colleagues and stakeholders including video conference, teleconference, Microsoft Lync and desktop video conferencing. The Operations Manager represents the region on Regional and National working groups and committees, creating strategic alliances that will benefit the Real Property and Assets Portfolio; and represents the interests of the department at stakeholder meetings. Travel across the Region and to National meetings is required.

Intent of the process

The intent of this appointment process is to establish a fully or partially assessed pool of qualified candidates. The immediate use of the pool will be to staff 1 position. However, the results of this process may be used to staff similar or identical positions for future vacancies of various tenures at Employment & Social Development Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

A degree, diploma or certificate from a recognized post-secondary institution.

OR

A satisfactory score on the approved PSC test as an alternative to a post-secondary degree – GIT 310.

OR

Two years post-secondary education with a minimum of two (2) years managing a multi-disciplinary team in a workplace.

Degree equivalency

Experience:

Ex 1. *Experience in planning and managing in a project delivery environment.

Ex 2. *Experience in providing analysis, advice and recommendations to **senior management on ongoing or emerging organizational issues.

Ex 3. *Experience in managing Human Resources directly or as part of a project team.

Note: Managing human resources may include, but is not limited to, the process of supervising or developing others and being responsible for the results they deliver. You must indicate that you were responsible for addressing performance issues either as the direct supervisor or as the lead for a project. You must also demonstrate that you were responsible for developing work plans or establishing performance objectives for employees or team members.

Ex 4. *Experience in managing financial resources in a Real Property project OR Experience in managing financial resources in an operating budget. Please be explicit about the level and complexity of the project.

*Experience: is defined as being one in which the person’s primary responsibilities include these duties and refers to the breadth and depth as well as complexity of tasks that could be expected to have been obtained by carrying out the functions, for approximately 12 months.

**Senior Management denotes the second level of management.

Note: The Screening Board cannot make assumptions about a candidate’s experience. It is important that candidates clearly and fully explain to what degree they meet each of the above experience requirements, giving specific examples of EACH.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:

Ed 1. A degree, diploma or certificate from a recognized post-secondary institution in studies related to Real Property (such as real estate, architecture, engineering, interior design).

Ed 2. *Accreditation from an industry recognized Real Property Institute or association (e.g. BOMA, CoreNet, IFMA, RPIC).

Ed 3. Project Management Professional certification such as PMP, PRINCE2, or other related certification.

Ed 4. Graduation with a degree, diploma or certificate from a recognized post-secondary institution in studies related to Human Resources Management.

*Accreditation is defined as having obtained official credentials or certification.

Degree equivalency

Experience:

Ex 1. *Significant experience in planning and managing real property /accommodations services in a decentralized and geographically dispersed organization.

Ex 2. *Significant experience in providing analysis, advice and recommendations to management on ongoing or emerging organizational issues in the areas of real property.

Ex 3. *Significant experience in utilizing project management principles including the facilitation and coordination of projects and general project management phases.

Ex 4. *Significant experience in cost benefit, and risk analysis and mitigation strategies.

Ex 5. *Significant experience writing and presenting reports.

Ex 6. *Significant experience negotiating options.

Ex 7. Experience in procurement and/or asset/material management.

Ex 8. Experience in managing a virtual team.

*Significant experience: is defined as being one in which the person’s primary responsibilities include these duties and refers to the breadth and depth as well as complexity of tasks that could be expected to have been obtained by carrying out the functions, for approximately 24 months.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

Competencies:

1. Oral Communication
2. Written Communication
3. Client Focus
4. Mobilizing People
5. Strategic and Analytical thinking
6. Planning and Organizing
7. Collaborating with Partners and Stakeholders

The following may be applied / assessed at a later date (may be needed for the job)

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Indigenous person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

Operational Requirements:

Ability and willingness to work overtime as required.
Ability and willingness to work flexible hours
Ability and willingness to travel as required

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

All information obtained throughout the selection process, from the time of application to close of process, may/will be used to evaluate the candidates.

Reference checks will be sought.

An interview will be administered.

A test will be administered.

Candidates will need to provide proof of their education credentials at the interview stage. Candidates with foreign credentials must provide proof of Canadian equivalency. For further information, consult the Canadian Information Centre for International Credentials https://www.cicic.ca/indexe.stm or the Public Service Commission https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/information-candidates/degree-equivalency.html.

Candidates are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Note that candidates (including employees of the Federal Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed for evaluations. Consequently, candidates will be responsible for travel costs.

All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your e-mail, please communicate with the Contact person identified in this job opportunity.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.