Support Technician, Infrastructure and Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Only applications received directly via the System (https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs.html) will be accepted. If you require accommodation for any reason, you must contact the Senior HR Advisor listed below before the closing date.

If you do not clearly demonstrate how you meet all screening criteria, your application will be rejected. Your application may also be rejected if it has incomplete information. We will not contact you to request information that is missing from your application

Work environment

The Treasury Board of Canada Secretariat (TBS) is a central agency located in the National Capital Region. Working at TBS offers a unique opportunity to contribute to the work of a central federal agency, and to be part of cultivating the federal public service as a model workplace. With high-performing teams and innovative practices, TBS professionals in various fields serve Canadians by collaborating on government-wide initiatives, driving excellence in people management and taking initiative while effectively managing risks.

TBS’s new flagship facility at 90 Elgin Street, in the heart of downtown Ottawa, is the hub of its activities. The new building meets the government’s Workplace 2.0 concept, has Wi-Fi throughout, and has many fully equipped videoconference areas to support collaboration and innovation. Employees have access to amenities such as showers, change rooms and secure bicycle storage, allowing them to commute using Ottawa’s bike path system.

If you are a leader, a motivator and a strategic thinker who wants to work for one of Canada’s Top Employers, consider joining the TBS team.

Intent of the process

The initial intent of this process is to offer two indeterminate positions.

A pool of qualified persons resulting from this process MAY be created and MAY be used to fill similar positions with linguistic profiles ( bilingual imperative BBB/BBB) as well as tenures (indeterminate, deployment, acting, assignment, secondment, specified period) which may vary according to the position being staffed.

This pool may be used to staff similar positions in other organizations within the core public administration (http://www.psc-cfp.gc.ca/plcy-pltq/rfli-lirf/index-eng.htm).

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
•Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:
-Experience in supporting application software including the Microsoft Office suite: which includes Outlook, Word, Access, Excel and PowerPoint.
-Experience supporting desktop or laptop computers running MS Windows 7 or higher.
-Experience supporting Smartphone devices.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
Education:
-Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

ASSET QUALIFICATIONS:
Experience:
-Experience in a IT Service Desk environment

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:
-Knowledge of Windows operating systems
-Knowledge of basic troubleshooting techniques

Competencies:
-Communication
-Client Focus
-Initiative
-Judgement
-Collaboration and Team work

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
-Treasury Board Secretariat employees affected by workforce adjustment may be appointed before persons employed by other government organizations;
-In support of achieving a diverse workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with disabilities, members of visible minorities, and women.

Conditions of employment

-Secret security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

We will communicate with you about this process by email. As a result, you must update your Public Service Resourcing System profile if it changes. Applicants should use an email address that accepts messages from unknown senders (some email systems block such messages).

If you do not respond to our communications, we will interpret this as your withdrawal from the process.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Reference checks may be sought.
An interview may be administered.
A test may be administered.
An assignment, secondment, or acting appointment requires approval of your supervisor.
You must provide proof of your education credentials.
Persons are entitled to participate in the appointment process in the official language of their choice.
You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.