Team Leader, Information Technology (IT)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

The organization will accept on-line applications only. All job applications must therefore be submitted through the Public Service Resourcing System.

How to Apply

Respond to Screening Questions:

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. This may take more time than applying to a standard process so please think about saving your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we encourage you to follow this format:

1. Your answers must include where, when and how you obtained the required experience.
2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Asset Qualifications (Other Qualifications Section)

You must indicate "no" if you do not have experience in performing a task listed in the section entitled "Other Qualifications". Responding “no” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “yes” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Intent of the process

Position Title:
Team Leader, Information Technology (IT)

The position(s) to be staffed have a BBB/BBB linguistic requirement.

A fully or partially assessed pool may be created and may be used to staff similar positions at an identical or equivalent group and level with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC) in the National Capital Region.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of training, education, and/or experience.

Another specialty relevant to the position (s) could include the following:
• Engineering

Definition of combination of education, training and/or experience:
The acceptable combination of education, training and/or experience (in lieu of successful completion of two years of an acceptable post-secondary educational program) must be demonstrated by having acquired on-the-job training and at least five (5) years of IT related experience.

Notes:

1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2. It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

4. Foreign educational credentials must be assessed by a recognized credential assessment service. If the candidate has been educated outside of Canada, it is the candidate's responsibility to have his or her certificates and/or diplomas assessed against Canadian educational standards. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/.

Degree equivalency

EXPERIENCE


E1: Recent and significant * experience working in the area of information technology (IT).

E2: Experience in providing operational support and maintenance of an organization’s IT infrastructure.

E3: Experience in developing and maintaining IT applications, software and tools.

E4: Experience in providing Level 2 information technology support to various stakeholders in a call-centre or help-desk environment. (Examples of Level 2 IT support include but are not limited to handling break/fix, configuration issues, troubleshooting, software installations, hardware repair; handling escalated issues; coordinating and liaising with Level 3 support; researching and implementing solutions; communicating with clients and stakeholders).

E5: Experience in supervising work teams or leading project teams in the area of IT.

*”Recent and significant" refers to the depth and breadth of experience associated with the performance of a broad range of related activities which were primarily the candidate's responsibility. It will be assessed on the basis of the scope, complexity and the diversity of the work performed as well as the autonomy required of the candidate to perform the activities. This level of experience is normally achieved through the performance of relevant duties on a regular and continuous basis for a period of at least three (3) years within the past five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various Language profiles (e.g.; Bilingual imperative BBB/BBB, English essential, French essential)

Information on language requirements

KNOWLEDGE

Knowledge of trends in information technology.
Knowledge of the roles and functions of administrative tribunals.

ABILITIES

Ability to supervise employees.
Ability to negotiate with internal or external stakeholders.
Ability to explain IT problems and solutions to a non-technical audience.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

PERSONAL SUITABILITY

Effective interpersonal skills
Judgment
Analytical thinking
Adaptability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

AEX1: Experience working in a judicial or quasi-judicial environment.

AEX2: Experience using Agile methodology.

OPERATIONAL REQUIREMENTS

Willing and able to work overtime, often on short notice.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Asset qualifications may be used for the screening or when selecting candidates for appointment, therefore, if you meet the asset experience qualification(s) listed above, please be sure to clearly demonstrate this in your application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Your application may be used to evaluate the ability to communicate effectively in writing.

Breadth and depth of the assessed qualifications may be considered.

Candidates from outside the public service will be responsible for all travel costs associated with this selection process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process.

The selection board may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Indigenous person, a person with a disability or a member of a visible minority group.


The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply. Only those selected for further consideration will be contacted.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.