Program Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Work environment

In the First Nations and Inuit Health Branch (FNIHB) of Indigenous Services Canada, we strive to provide access to quality health services, improve health outcomes, and support greater control of the health system by First Nations and Inuit.

We are searching for collaborative and strategic individuals who enjoy working in a dynamic and energetic environment, with a strong focus on quality client service. We are currently looking to staff various positions of the First Nations and Inuit Health Branch's Program.

Intent of the process

This process will be used to establish a pool of qualified candidates which may be used to staff positions in various locations, with various linguistic profiles, for various tenures such as indeterminate, term and casual positions. Should the selected candidate already be a public servant, the pool may be used for acting appointments.

The intent is also to staff positions via the Aboriginal Peoples Employment Program (APEP), which aims to strategically increase Aboriginal representation within the First Nations and Inuit Health Branch (FNIHB). As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal Peoples.

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or employer-approved alternatives.

Note: the employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

Experience working in an administrative capacity in a dental office or dental care insurance environment.

Experience in using a variety of computer software applications including word processing and/or spreadsheets i.e., MS Word, MS Excel, etc.

Experience using database system to enter/retrieve, verify and validate data.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential or Bilingual Imperative

Information on language requirements

Knowledge of First Nations and Inuit Health relating to Non-Insured Health Benefits Program (NIHB).

Communication (oral)
Communication (written)
Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action Oriented
Client service orientation
Reliability
Attention to detail
Aboriginal cultural competency

Ability to work effectively with First Nations, Inuit, or Métis.

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of a certificate from a recognized dental assisting program and/or successful completion of a diploma/bachelor from a recognized Canadian dental hygiene program.

Degree equivalency

Experience in working in a call centre environment.

Experience in working with a claims processing system such as HICPS (Health Information & Claims Processing Services).

ORGANIZATIONAL NEEDS
In alignment with the Aboriginal Peoples Employment Program (APEP) in support of increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population, selection may be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates must use the Affirmation of Aboriginal Affiliation Form (AAAF).

OPERATIONAL REQUIREMENTS
Willingness and ability to work overtime on short notice as required
Willingness to work flexible or rotational hours
Hours of work: 7.5 hours/daily, between 7am to 6pm

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence.
Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Based on the hiring division’s needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Candidates must ensure that they are available for any testing or interviews required. Candidates from outside the federal public service who are invited to written exams and/or interviews will be responsible for travel and accommodation expenses.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Candidates will be asked to provide proof of Canadian citizenship.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.
Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Should you be an employee of the public service, please identify clearly your substantive group and level, your employment status and your Personal Record Identifier (PRI) on your resume and/or
application form.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.