TELECOMMUNICATIONS OPERATOR (Trainee)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE “GC JOBS” SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Screening for the OCC training positions occurs through testing. CritiCall is a computer program specifically designed to test the critical knowledge, skills and abilities necessary for success in the high‐stress dispatch environment.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

Work environment

A Telecommunication Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

Anticipatory. A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a casual, term, or indeterminate basis, at full or part time hours).

Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program* will be appointed to a determinate (term) appointment at the TCO-01 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level. The salary range for PO-TCO-02/LES-TO-02 is from $56,837 to $66,496 per annum.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer-approved alternative

* The employer-approved alternatives to a secondary school diploma are:
◦ A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
◦ An acceptable combination of education, training and/or experience.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Operational Requirement:

Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Language requirement: Bilingual imperative, English Essential
Profile: BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

1. Develops self
2. Flexibility
3. Problem Solving
4. Conscientiousness and reliability
5. Meeting client needs
6. Communication(oral & written)
7. Teamwork
8. Self-Control and composure

1. Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)
2. Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)
3. Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))
4. Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)
5. Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))
6. Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)
7. Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))
8. Ability to read and comprehend written passages. (Reading Comprehension)

*“These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. Applicants must re-apply if they fail the selection process in order to be retested.”

Conditions of employment

1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for mandatory operational training.
4. Ability and willingness to work on short notice and overtime to meet operational needs
5. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
6. Meets and maintains the medical profile standards established for the position.
7. Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
8. Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

RELIABILITY AND SECURITY
RCMP Reliability Security Clearance or RCMP Top Secret Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Assessment Board.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Candidates will be required to provide supervisory references. Candidates who are unable to provide the requested references may be found not qualified should the selection board determine that they are unable to complete its assessment of the candidate.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

A cut-off score may be used and top-down approach may be used at any step if there are sufficient numbers of candidates to meet immediate and anticipated staffing needs.

If your application is selected for further consideration, you will be invited to attend in-person testing. Test sessions will ONLY take place in cities where the Operational Communications Centres (OCC) have available resources to assist (St. John’s (NFLD), Truro (NS), Fredericton (NB), Charlottetown (PE), Westmount (QC), Ottawa (ON), Regina (SK), Edmonton (AB), Red Deer (AB), Kelowna (BC), Surrey (BC), Prince George (BC), Victoria (BC), Iqaluit (NU), YellowKnife (NT), Whitehorse (YT)).

Candidates from outside the federal public service will be required to pay for their own travel expenses.

Successful candidates will have to obtain, as a minimum, an RCMP Enhanced Reliability Status prior to appointment and throughout the tenure of their employment. In some cases/positions, a Secret Security Clearance may also be required. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Acknowledgment of receipt of applications will not be sent. We will only contact those who are being considered further.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.