Employee Assistance Program Coordinator-Counsellor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

Working from another location may be considered within the Atlantic region.

Clear and concrete examples are defined as illustrations in which you fully explain the actions, considerations and steps you completed in order to gain the experience you are describing. This detailed contextual information will be used by the board members reviewing your submission to assess whether you have sufficient experience in a relevant field to complete the tasks which will be assigned to you should you be considered for this position. This is similar to what would be expected of you when asked to provide a concrete example of a particular situation in the context of an interview.

PLEASE NOTE: Communication with applicants will take place by e-mail, including invitations to electronic or written tests and interviews. Applicants who apply to this selection process must include in their application a valid e-mail address that is functional and accepts messages from unknown users at all times. If at any time you need to up-date your e-mail information, you must contact HR directly at the address below.

Please be aware that failure to reply to emails within the specified time frame will result in elimination from this process.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line.

* Applicants can create a profile and a résumé that can be used when applying for other processes without having to recreate a new application each time.
* Applicants can modify their application/résumé at anytime BEFORE the closing date indicated on the job advertisement.
* Applicants can verify the status of their applications, at any time.
* Applicants can be notified electronically of tests or interviews and results.
* For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please click on the button "Apply Now" below.

Persons with disabilities preventing them from applying on-line, are asked to contact 1-800-645-5605.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION. Your responses may be used to assess your written communication.

Proof of education will be requested at the assessment stage of this process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, PSC tests and reference checks. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates

Other considerations may be a deciding factor in choosing the person to be appointed from the pool (i.e. other qualifications deemed relevant, organizational needs, and/or operational needs).

Please note that the 'Notification of Consideration' and 'Notification of Proposed Appointment' will be posted on-line on the JOBS.GC.CA website. The onus is on candidates to check JOBS.GC.CA for notifications regarding this appointment process. Notifications will not be sent by other means such as electronic mail or regular mail.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Intent of the process

The intent of this selection process is to staff one position temporarily for a duration of 24 months. Working from another location may be considered within the Atlantic region.

A qualified pool of candidates will be established and may be used to staff identical or similar positions for temporary and/or permanent appointments within Canada Border Services Agency in the Atlantic Region.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation with a Master’s degree in Counselling, Social Services, Behavioural Sciences, Psychology or Educational Counselling from a recognized post-secondary institution
Must be eligible to apply to a professional designation and/or association.

Degree equivalency

Experience:
A minimum of 5 years of experience in providing guidance and counselling as it relates to psycho-social interventions;
Experience in providing professional advice to senior management on complex issues*;
Experience in administering programs of a confidential nature;

Experience establishing and maintaining liaisons with internal services and community resources for client support and potential referrals;

Experience designing, coordinating and facilitating well-being sessions;
*complex issues defined as issues that involve various aspects which require the consideration of many interrelated facets before a solution can be suggested.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability:
A1: Ability to communicate effectively orally;
A2: Ability to communicate effectively in writing;
A3: Ability to analyze issues and recommend solutions or alternative courses of action;
A4: Ability designing and facilitating well-being workshops;
A5: Ability to lead and coordinate a team of volunteers or other group;

Personal suitability:
P1: Effective Interpersonal Relations;
P2: Initiative;
P3: Judgement;
P4: Discretion;
P5: Dependability;

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
Knowledge of the challenges associated with providing EAP and/or mental health services in an armed law enforcement environment;
Experience in participating in national scope projects or national working groups;
Experience in EAP;
Experience working in a law enforcement environment;
Experience and certification in Critical Incident Stress Management (CISM);

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.