TELECOMMUNICATIONS OPERATOR TRAINEE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

In order to have your application considered, all screening questions must be answered. You must provide concrete examples, which illustrate how you meet each qualification, including where and how you obtained the experience, as well as the period(s) in which you performed the functions of the position(s) (MM-YYYY to MM-YYYY).
« FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN ELIMINATION FROM THE PROCESS. »
Your résumé will not be used for screening purposes and may only be used a secondary source of validation. You must clearly demonstrate in your screening questions how you meet the education and/or experience.

Work environment

You don't have to wear a uniform to make a difference!

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
•Monitoring of police resources and systems with computer aided dispatch and monitoring systems
•Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
•Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
•Shift Work

Intent of the process

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Candidates are required to attend a Career Presentation (anticipated for the week of June 11). Only those who attend the Career Presentation will be able to register for the CritiCall exam (anticipated for the week of June 18 and June 25). Candidates who are successful at the exam will be required to participate in an interview (anticipated for the week of July 3 and July 9).

The intent of the pool of qualified candidates is to staff positions for training programs.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience in providing service to clients by telephone, in person or in writing.
Experience using a computer and computer applications (such as databases and word processing).

• Communication (written)
(Note: Written Communication Skills will be assessed throughout application process.)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working in a call centre.
Experience working as a Telecommunications Operator.

Additional spoken languages, other than French or English

OPERATIONAL REQUIREMENTS
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
Ability and willingness to work on short notice and overtime to meet operational needs.
Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
Ability and willingness to undergo testing in order to meet the medical profile standards established for the position.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Successful completion of CritiCall exam*
Communication (oral)
Problem Solving

Develops self
Flexibility
Conscientiousness and reliability
Meeting client needs
Teamwork
Self-Control and composure

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Security Clearance

The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
Ability and willingness to work on short notice and overtime to meet operational needs.
Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing .
Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
Ability and willingness to meet and maintain the medical profile standards established for the position.
Possession of a valid Class 5 driver’s license

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

*CritiCall assesses the following:
Decision making, keyboarding (minimum 43 words per minute), data entry (multi-tasking), data entry (multi-tasking with audio), memory recall: (audio), call summarization (multi-tasking), map reading, reading comprehension, spelling. CritiCall has a 6 month waiting period before one is eligible to re-write.

** The Training Program is comprised of in-class training followed by field coaching.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Assessments comprise of an examination, interview and references.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Only online applications are accepted. All job applications must therefore be submitted through the Public Service Resourcing System.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.