Help desk Analyst and Administrative Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel:
https://www.canada.ca/en/public-service-commission/jobs/services/publicservice-
jobs/canadian-armed-forces-members-veterans.html

We encourage applicants to identify any abilities, competencies, and/or experiences acquired through employment with the Canadian Armed Forces where applicable.

Work environment

Natural Resources Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) could be considered in priority.

Intent of the process

A pool of (fully or partially qualified) candidates may be established through this process to staff identical or similar positions at the AS-2 group and level within Natural Resources Canada with various tenures (determinate period or permanent, various security requirements (Reliability status or Secret clearance), various conditions of employment and for various locations.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 3,000 words (maximum) "NOTE: You MUST provide a cover letter. In this document, you must provide concrete and detailed examples to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. One effective approach would be to use the wording of each experience criterion as a heading and then write one or two paragraphs demonstrating that you have the required experience and ensure that clear and accurate details are provided. The curriculum vitae may be used as a secondary source to confirm the experience described in the cover letter. APPLICATIONS THAT DO NOT CLEARLY DEMONSTRATE THAT THE CANDIDATE MEETS THE SCREENING CRITERIA WILL/ MAY NOT BE GIVEN FURTHER CONSIDERATION."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school or PSC approved alternatives. Degree equivalency

Degree equivalency

Recent experience using various modules of the HRMS PeopleSoft, version 8 or higher.
Recent experience providing advice and guidance in an HR related discipline.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Knowledge of the PeopleSoft/Oracle Human Resources Management System (HRMS).
Knowledge of the Human Resources business and practices.
Knowledge of Microsoft Office Suite 2003 or above, specifically Excel, Word and Outlook.

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to provide advice and guidance concerning a Human Resources Management System

Reliability
Thoroughness
Initiative
Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

Experience with data entry in PeopleSoft HRMS version 8.9 and above other than using Self-Service application.
Experience providing functional support and advice to clients on HR systems.
Experience in analyzing data to identify and correct data anomalies.
Experience in using the Assyst Enterprise software.

Knowledge of helpdesk management practices.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Indeterminate employees at the same group and level or equivalent will be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.