Inquiries Resolution Officer

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will be asked to provide proof of their education credentials at a later date.

Candidates will be asked to provide proof of Canadian citizenship.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

An interview, written exam or situational exercise may be administered. Reference checks may be sought.

Persons with a disability preventing them from applying on-line should contact us at
Reader Service: 1-800-461-6263

Intent of the process

This inventory may be used to staff this position and similar positions in various work locations across the country on a permanent, temporary, full-time or part-time basis.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma.

Degree equivalency

Experience communicating with a diverse client base (clients, family members, or stakeholders, etc).

Experience in preparing reports (including activities such as extracting, compiling, analyzing information and making recommendations).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

Knowledge of Veterans Affairs Canada’s programs, services and benefits available to VAC clients.

Ability to prioritize, organize and manage a workload.
Ability to analyze and problem solve.
Ability to communicate orally.
Ability to communicate writing.

Effective Interpersonal Skills
Judgement
Flexibility
Integrity

The following may be applied / assessed at a later date (may be needed for the job)

Graduation with a degree from a recognized post-secondary institution.

Degree equivalency

Experience as a member of the Canadian Armed Forces.

Experience in dealing with the Canadian Armed Forces military culture.

Experience working in a multi-disciplinary team environment.

Experience in Conflict Resolution.

Experience operating VAC Client Service Delivery Network (CSDN) and Federal Health Care Programs and Services (FHCPS) programs.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Willingness to work overtime.

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.