Intercept Field Support Specialist

Important messages

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact
1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Work environment

The position is located at 1426 St. Joseph Boulevard, Ottawa, Ontario.

Intent of the process

The immediate need is to staff one position on an indeterminate basis, with a linguistic profile of Bilingual Imperative BBB/BBB and a Top Secret security clearance.

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.jobs.gc.ca.

(SEE OTHER INFORMATION)

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

Significant* recent** technical enterprise experience with information management systems in configuring, evaluating, testing, supporting, maintaining and troubleshooting.
Significant* recent** enterprise experience in the configuration, maintenance, and troubleshooting of Windows Server operating systems and 1 of either UNIX/Linux or Windows Desktop operating systems.
Recent** experience providing client support for IT systems.
Recent** enterprise experience in the configuration, maintenance and troubleshooting of the following technologies: Active Directory, Virtualization Platforms.
Recent** experience in the configuration, maintenance and troubleshooting of at least 3 of the following 6 networking technologies: Firewalls, VPNs, Switches, VLANs, QoS, and Routers.
Recent** experience with SQL statements and relational databases.

Significant* recent** experience refers to at least two years of experience within the last five years

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge of the Technical Operations mandate
Knowledge of Client- Server infrastructure and interconnects
Knowledge of data network security systems and risks
Knowledge of networking technology and protocols
Knowledge of the technical project management process.

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to analyze technical problems or situations and recommend appropriate solutions.
Ability to develop evaluation or test procedures
Ability to work independently and in a team environment

Discretion
Initiative
Client Service Oriented
Effective interpersonal skills
Planning and organizing

Conditions of employment

Top Secret security clearance - All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use."

Other information

Candidate must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being screened-out.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses for assessment.

Random selection may be used to identify which applicants will be assessed in this appointment process.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail address for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Written test(s) may be administered.

Interview may be conducted.

Reference checks may be conducted.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though she/he does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person appointed.

Your resume must clearly demonstrate how you meet the requirements.

We thank all of those who apply. Only those selected for further consideration will be contacted.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.