TELECOMMUNICATIONS OPERATOR TRAINEE

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

If your application is selected for further consideration, you will be invited to attend in-person testing. Test sessions will ONLY take place in cities where the Operational Communications Centres (OCC) have available resources to assist Truro (NS), Fredericton (NB), Charlottetown (PE).

Please consult the "Other Information" section to learn more about this process.

Work environment

A telecommunications Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful “life or death” situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work and must be available 24 hours a day, 7 days a week and 365 days a year.

Intent of the process

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies in Truro, Nova Scotia ONLY. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The intent of the process is to establish a pool of qualified at the TCO-01 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level. The salary range for PO-TCO-02/LES-TO-02 is from $56,837 to $66,496 per annum.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary School Diploma or employer-approved alternative*

* Employer-approved alternatives to a secondary school diploma are defined as a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience**.

**acceptable combination of education, training and/or experience must consist of at least 2 of the following:

Education: successful completion of two years of secondary school and/or

Training: successful completion of acceptable level of training courses and/or

Experience: a minimum of 2 years work experience

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ABILITIES:
Additional spoken languages, other than French or English.

OPERATIONAL REQUIREMENTS:
Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative (BBC/BBC) OR English Essential.

First consideration may be given to qualified candidates who meet the language profile of Bilingual imperative BBC/BBC. Candidates who identify as being Bilingual on their application may be assessed ahead of other candidates who have submitted their application for consideration of English Essential positions only. There are various language requirements, therefore, non-bilingual candidates should still submit their applications for consideration.

Information on language requirements

ABILITY

Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)

Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)

Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))

Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)

Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))

Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)

Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))

Ability to read and comprehend written passages. (Reading Comprehension)

*These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. If you fail one of more of the test modules, there is a 90 day waiting period before you can rewrite the test. Applicants must re-apply if they fail the selection process in order to be retested.

PERSONAL SUITABILITY:

Develops self

Flexibility

Problem Solving

Conscientiousness and reliability

Meeting client needs

Communication (oral and written)

Teamwork

Self-control and composure

Conditions of employment

Top Secret security clearance - RCMP Top Secret

The successful applicant will have to obtain an RCMP Top Secret Security Clearance. The process requires a Security/Reliability Interview, a field investigation in matters of Criminal Activities, credit / finances, education, employment, references, etc.

Conditions of employment:

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)

Ability and willingness to travel and testify in court of law.

Ability and willingness to travel for mandatory operational training.

Ability and willingness to work on short notice and overtime to meet operational needs.

Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.

Meets and maintains the medical profile standards established for the position.

Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.

Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The client organization will accept applications on-line only.
All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button "Apply Online" below.
Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Persons are entitled to participate in the appointment process in the official language of their choice.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

All communication relating to this process may be used in the assessment of other qualifications.

You MUST select ONE test location (in your application) from the following cities: Truro (NS), Fredericton (NB), Charlottetown (PE).

Test sessions will ONLY take place in cities where the Operational Communications Centres (OCC) have available resources to assist Truro (NS), Fredericton (NB), and Charlottetown (PE). Candidates will be required to pay for their own travel expenses associated with the assessment as well as relocation expenses, if applicable.

Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.

A situational exercise may be administered.

An interview may be administered.

Reference checks may be sought.

Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
Provincial or territorial birth certificate
Naturalization certificates (issued prior to Jan. 1, 1947)
Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
Certificates of Retention
Citizenship certificates

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.