National Director, IT Business and Service Desk

Intent of the process

This process is to staff the positions National Director, IT Business and Service Desk

A pool of candidates MAY be created and MAY be used to make indeterminate or acting appointments at the EX-01 group and level to staff current and future DFO/CCG positions across Canada. All federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) may use this staffing process to appoint a candidate to its organization in a similar position if a pool is created .

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 9,999 words (maximum) "VERY IMPORTANT NOTE: Applicants must clearly demonstrate IN THEIR COVER LETTER how they meet the education and experience factors listed in the ESSENTIAL and ASSET QUALIFICATIONS. Applicants must use the education/experience factors as a header and then write one or two paragraphs for each demonstrating how they meet each of them with concrete examples. Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. FAILURE TO CLEARLY DEMONSTRATE IN YOUR COVER LETTER HOW YOU MEET THE ESSENTIAL AND ASSET SCREENING CRITERIA (Education and Experience) WILL RESULT IN THE REJECTION OF YOUR APPLICATION. APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION"

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Graduation with a degree from a recognized post-secondary institution

Degree : A baccalaureate or higher level degree, as established by educational authorities.
Recognized post-secondary institution: A public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

Degree equivalency

EXPERIENCE:

Extensive* experience, at the CS-04 or equivalent managerial level, in providing strategic advice in the field of Information Management (IM) or Information Technology (IT) and presenting findings and recommendations to senior executives**.

Extensive* experience, at the CS-04 or equivalent managerial level, in establishing and maintaining relationships with internal and external stakeholders in the area of IM/IT.

Experience reviewing and assessing IM/IT services to identify opportunities for enhancing efficiency and effectiveness through innovation and collaboration with service providers, service users or other stakeholders.

Experience, at the CS-04 or equivalent managerial level, in the management of IM/IT projects in an operational and multi-client environment.

Experience in the development and implementation of IM/IT operational policies or services standards.

Experience in leading the development and implementation of strategic or operational frameworks in support of business planning process and performance measurement.

Experience, at the CS-04 or equivalent managerial level, in leading change and transformation in complex environments, including the management of its impacts on people and processes.

Extensive* experience, at the CS-04 or equivalent managerial level, in managing human and financial resources.

*Extensive is defined as the depth and breadth of experience that would normally have been gained performing the duties for a period of four (4) years.

**Senior management is defined as the Director General (EX-03) level or private sector equivalent

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EXPERIENCE:

Experience in the management of a service desk

Experience in the IT asset management

Experience in the development and implementation of IM and/or IT operational policies and services standards.

Experience in managing in a matrix environment***

*** Matrix environment is defined in which resources have both a direct reporting relationship and indirect relationships, for example within an IT organization where resources report both functionally and to a regional lead

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:

Knowledge of Government IM/IT strategic directions, trends, challenges and issues and their impact on Government of Canada Departments and agencies.

Knowledge of the IM/IT business process management and methodologies.

Knowledge of project management methodologies.

Knowledge of Shared Services Canada (SSC) and Treasury Board Secretariat (TBS) roles and responsibilities and current government-wide initiatives that affect the management of IM/IT.

LEADERSHIP COMPETENCIES:

Create Vision and Strategy
Mobilize People
Uphold Integrity and Respect
Collaborate with Partners and Stakeholders
Promote Innovation and Guide Change
Achieve Results

Conditions of employment

Secret security clearance

Other information

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

A written examination may be administered.

An interview will be administered.

Candidates invited to the interview may be required to bring proof of their education credentials and/or occupational certification.

Reference checks will/may be sought.

Various assessment tools may be used in this selection process, such as, standardized tests such as SELEX, interviews, references, etc.

Candidates must meet the essential qualifications to be appointed to a position. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at any phase of the selection process.

PLEASE APPLY ONLINE. While online application is the preferred method, your application can also be sent by e-mail, in which case you must indicate the process reference number and your application must be received at the latest on the closing date.

Email application should be sent to the contact person indicated on the job advertisement.

Should you decide to apply by email, please provide the following :

Your résumé.

A covering letter in 5,000 words (maximum) "Candidates must clearly demonstrate IN THEIR COVER LETTER how they meet ESSENTIAL AND ASSET education and experience factors listed in the Statement of Merit Criteria." It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Please ensure that your Personal Record Identifier (PRI) is included in your application, if applicable.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Communication for this process will be sent via email. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

For information on preparing for an EX process, please visit the following website: http://www.psc-cfp.gc.ca/sas-sde/ex/appl-eng.htm.

For information on Public Service Key Leadership Competencies (will be assessed at the interview phase only), please visit http://www.tbs-sct.gc.ca/psm-fpfm/learning-apprentissage/pdps-ppfp/klc-ccl/klcp-pccl-eng.asp

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Notifications will be published through the jobs-emplois.gc.ca site. Applicants are responsible to refer to the site for any and all announcements deriving from this process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.