Reference Number
CSD18J-010938-001007
Selection Process Number
2018-CSD-EA-NB-10464
Organization
Employment and Social Development Canada
Year
2017-2018
Days Open
14
Classification
PM02
City
Moncton
Type
External
Total
477
Employment Equity
332
(69.6%)
Screened out
100
(21%)
Screened in
377
(79%)
Employment Equity 69.6% 332
Screened Out 21% 100
Screened In 79% 377
Women 53% 253
Visible minority 21.8% 104
Indigenous 3.1% 15
People with disabilities 4.2% 20
English 54.1% 258
French 45.9% 219
Citizens 83.9% 400
Permanent Residents 0% 0
Update: Amendment to Education and Closing Date.
To excel in this position you must be:
. highly motivated,
. a quick learner,
. quality oriented,
. customer focused,
. able to thrive in a fast paced, high volume environment.
We are looking for candidates who possess and demonstrate:
. strong communication skills,
. excellent customer service skills,
. problem-solving skills,
. information-gathering and computer-keyboarding skills.
This position may require the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.
Work conditions require adapting to change, dealing with stress, and dealing with potentially angry clients.
It is the intent to establish two pools (English Essential, Bilingual Imperative CBC/CBC) of qualified candidates to staff current and/or future vacancies in Benefits Delivery Services.
Candidates are asked to identify which language they are interested in being assessed for on their application. Bilingual candidates will be asked to undergo the PSC Second Language Evaluation (SLE) exam or provide valid SLE results with their application. To obtain a copy of SLE results, candidates may make a request at the following web-site http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/tst-rslt-examn-eng.htm. For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm.
Positions to be filled: Number to be determined
Your résumé.
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
Experience in using technology (e.g. e-mail, Internet and word processing)
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification
Experience in interpreting and applying legislation or policies
Various language requirements
English Essential
Bilingual Imperative CBC/CBC
*If you already have valid Second Language Evaluation results, please send your results to the e-mail account in the Contact information section below.
Information on language requirements
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).
Communication (Oral)
Communication (Written)
Thinking Skills
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability
Decisiveness
Graduation with a degree from a recognized post-secondary institution
Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university)
Experience in determining eligibility and entitlements to government benefits and/or services
Experience in working in a high-volume client service environment
Knowledge of the Employment Insurance (EI) claims calculation and assessment process
Knowledge of Canada Pension Plan (CPP) benefits and service delivery
Knowledge of Old Age Security (OAS) benefits and service delivery
Using Technology
Operational Requirements:
Willing and able to work overtime as required.
Reliability Status security clearance
Willing and able to travel for training purposes
Willing and able to work shift work
ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.
-To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.
- Failure to attend assessments as scheduled may result in the rejection of your candidacy.
-Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.
-Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.
-Candidates are entitled to participate in the appointment process in the official language of their choice.
-Applicants must clearly demonstrate how they meet the education and experience
qualifications in the questionnaire. Failure to do so will result in their application being screened out without further consideration.
-A written examination may be administered. If you fail to attend to this assessment without good reason, you will not be considered further in this process.
-Reference checks will be sought from your most recent employers.
-Candidates must meet all of the essential qualifications to be appointed to a position.
-A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.
-Please note that top-down and/or random selection may be used during this process.
-PLEASE NOTE: Our intention is to communicate with applicants by e-mail for
screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). "IMPORTANT" You must provide an e-mail address that will be valid throughout the selection process in order to ensure full correspondence with participants.
**Important Messages**
The client organization will accept applications on-line only.
All job applications must therefore be submitted through the Public Service Resourcing System.
Following are some of the benefits associated with applying on-line.
Applicants can create a profile and a resume that can be used when applying for other
processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button "Apply Online" below.
Persons with disabilities preventing them from applying on-line are asked to contact
1-800-645-5605.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Preference will be given to veterans and to Canadian citizens, in that order.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.