Non-Insured Health Benefits Analyst - Inventory **AMENDMENT TO CLOSING DATE**

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please be advised this process will be used to staff positions in the new Department of Indigenous Services Canada. The creation of the Department of Indigenous Services Canada is an important development in our renewed relationship with Indigenous peoples. These structural changes will allow our government to work more effectively with Indigenous partners to provide services that improve people’s day-to-day quality of life.

Please see Intent of the process and Organizational Needs

Duties

Do you like a challenge when you come to work? If so, the position of a Benefits Analyst could be the perfect opportunity for you. You will receive a high volume of incoming calls from our clients and stakeholders in a fast paced call centre environment. Due to the high volume of requests you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Non-Insured Health Benefits is a unit of Indigenous Services Canada which is the Federal department responsible for helping First Nations and Inuit people of Canada to maintain and improve their health, while respecting individual choices and circumstances.

Intent of the process

As a result of the potential and possible use of the selection process and subsequent pool , we encourage all employees seeking this type of opportunity to apply.

A pool of qualified candidates will be established and may be used to staff identical or similar temporary or permanent positions, actings, assignments/secondments or deployments in Saskatchewan.

The intent is to staff via the Aboriginal Peoples Employment Program, which aims to strategically increase Aboriginal representation within First Nations and Inuit Health Branch. As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal peoples.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
- Successful completion of Secondary School or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

Experience:
- Experience handling client inquiries
- Experience researching information and resolving problems with a client service focus
- Experience in using one or more of the following: word processing software, spreadsheet applications, on line data retrieval applications

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Competencies:
- Communication (Oral)
- Communication (Written)
- Dependability
- Teamwork and Cooperation
- Judgement
- Initiative
- Client Service Orientation
- Respectful of Diversity
- Adaptability
- Attention to detail
- Aboriginal Cultural Competency

Ability:
- Ability to work effectively with First Nation, Inuit, or Métis

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
- Experience working with First Nation clients
- Experience in determining eligibility and processing benefit requests
- Experience working in a call centre or providing front line customer service
- Experience working with contribution agreements

Organizational Needs
- In alignment with the APEP in support of strategically increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population, selection may be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates must use the Affirmation of Aboriginal Affiliation Form (AAAF).

Conditions of employment

Reliability Status security clearance

Willingness and ability to work overtime on occasion

Other information

Please note, the definition of Aboriginal Cultural Competency* is:
The term Aboriginal cultural competency includes knowledge of Aboriginal peoples and refers to the ability to work effectively with Aboriginal peoples from different cultural backgrounds, or in settings where several cultures coexist. It includes the ability to communicate and understand the culture, and behaviours of other individuals and groups, and to make appropriate recommendations.
 Behavioural Indicators:
• Demonstrates awareness about the history of colonization and its impact on current health and social status of Aboriginal peoples;
• Demonstrates awareness of Aboriginal culture such as spiritual relationships, relationships with the natural environment and the sustainable use of natural resources, and relationships between people – particularly the cultures of Aboriginal groups within their communities
• Demonstrates cultural self-awareness, the ability to evaluate one’s individual cultural values, beliefs and perceptions and how that may impact on the dynamics inherent when Aboriginal and non-Aboriginal cultures interact.
• Demonstrate the value of a diversity by modeling respect and inclusion for diverse groups including Aboriginal people
• Demonstrate flexibility in order to adapt programs and policies to address needs or concerns of Aboriginal People communities
• Demonstrate effective interaction with people of diverse backgrounds, including Aboriginal People, to build relationships

Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Candidates must ensure that they are available for any testing or interviews required.

Candidates from outside the federal public service who are invited to written exams and/or interviews will be responsible for travel and accommodation expenses.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Candidates will be asked to provide proof of Canadian citizenship

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Should you be an employee of the public service, please identify clearly your substantive group and level, your employment status and your Personal Record Identifier (PRI) on your resume and/or application form.

To submit an application on-line, please select the button “Apply Online’ below. If you do not have Internet access and wish to apply, please contact the individual noted at the bottom of the poster for further direction on submitting an application.

Persons with a disability preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.