Telecommunications Operator

Update: Extended closing date

Important messages

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact
1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Work environment

1200 Vanier Parkway until Fall 2019 then moving to 73 Leikin Drive, Ottawa, ON

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the TCO-01 and TCO-02 group and level. This pool may be used to staff similar positions within the RCMP (Contract and Aboriginal Policing) in the National Capital Region.

Candidates who are qualified at the TCO-01 group & level and who are selected for the Telecommunications Operator Training Program* will be appointed to a determinate (term) appointment at the TCO-01 group & level.

Only the TCO-01 Trainees who have successfully completed the training program will be placed in a pool of qualified TCO-02. The pool of qualified candidates may be used to staff positions at the TCO-02 group and level, with various tenures.

*The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or employee-approved alternative

Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB and CBC/CBC

Information on language requirements

ABILITIES AND SKILLS:
Ability to apply logic
Ability to type/keyboard at 43 w.p.m.

*“These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. If you fail one of more of the test modules, there is a 90 day waiting period before you can rewrite the test. Applicants must re-apply if they fail the selection process in order to be retested.”

PERSONAL SUITABILITY:
1. Develops self
2. Flexibility
3. Problem solving
4. Conscientiousness and reliability
5. Meeting clients’ needs
6. Communication (oral)
7. Teamwork
8. Self-Control and composure

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Be able to type/keyboard at 43 w.p.m.

Conditions of employment

Top Secret security clearance - All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use."

OTHER CONDITIONS OF EMPLOYMENT:
1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
2. Ability and willingness to travel and testify in court of law
3. Ability and willingness to travel for mandatory operational training
4. Ability and willingness to work on short notice and overtime to meet operational needs
5. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
6. Meets and maintains the medical profile standards established for the position
7. Work in a confined or restrictive workplace, wear a headset, exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

Candidate must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being screened-out.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses.

Random selection may be used to identify which applicants will be assessed in this appointment process.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail address for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Written test(s) may be administered.

Interview may be conducted.

Reference checks may be conducted.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though she/he does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person appointed.

Your resume must clearly demonstrate how you meet the requirements.

We thank all of those who apply. Only those selected for further consideration will be contacted

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.