Compensation Assistant

Important messages

Please note that all or some of the essential qualifications will be assessed throughout the selection process effective from the time you submit your application. All correspondence and communications may be used for assessment.

You will be required to show how you demonstrate the essential qualifications and asset qualifications (i.e. education and experience) by answering online screening questions. You must provide concrete and detailed examples to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications and asset qualifications section. The screening will be based solely on the information provided in answer to the questions. The résumé will only be used to confirm information.

The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. One effective approach would be to write one or two paragraphs demonstrating that you have the required experience and ensure that clear and accurate details are provided. Information on your described skills, experience, etc. provided in the screening questions should be supported by your résumé. Failure to provide the requested information in the manner required could lead to your application being rejected.

Duties

Compensation Assistants are responsible for processing compensation transactions, maintaining data and records and determining compensation entitlements for federal government employees.

Work environment

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers for 2017? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

The Public Service Pay Centre provides pay services to federal employees and managers from 46 departments and agencies. For further information on the Centre, you can consult the following link: http://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pay-services/paye-centre-pay/apropos-centre-de-paye-about-the-pay-centre-eng.html

Intent of the process

The intent is to fill an immediate need for 30 positions in the National Capital region. All term positions will be for a minimum of 1 year with the possibility of extension. Should there be a need, a pool of candidates may be established through this process to staff identical or similar Indeterminate or Term positions in various locations within the Public Service Pay Centre of Public Services and Procurement Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
- Secondary school diploma or an acceptable combination of education, training and/or experience. (An acceptable combination of education, training and/or experience is defined as the successful completion of 2 years of secondary school and a minimum of 5 years of experience in administrative or clerical services related to the duties of the position.)

Degree equivalency

EXPERIENCE:
- Experience in providing administrative support services
- Experience in providing client service

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English Essential
- French Essential
- Bilingual Imperative CBC/CBC

Information on language requirements

ABILITIES:
- Ability to prioritize work to meet deadlines
- Ability to verify information to ensure completeness and accuracy
- Ability to communicate effectively orally
- Ability to communicate effectively in writing, including comprehension
- Ability to analyze, solve problems, and make decisions

PERSONAL SUITABILITY and COMPETENCY:
- Dependability
- Flexibility
- Client Service Competency, Level 1

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS

EDUCATION:
- Post-secondary degree or diploma (at least a 2 year program)

Degree equivalency

EXPERIENCE:
- Experience in providing services by telephone in a contact centre environment
- Experience in providing services in writing or by email in a contact centre environment
- Experience using a human resources management system such as PeopleSoft or the Human Resources Management Information System (HRMIS)
- Experience using the Phoenix pay system
- Experience processing compensation and benefits in the federal public service
- Experience using the Case Management Tool (CMT)

ORGANIZATIONAL NEEDS:
- Public Services and Procurement Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

Conditions of employment

Reliability Status security clearance

• May be required to obtain RCMP enhanced reliability
• Be willing and able to work overtime on short notice
• Be willing and able to travel occasionally
• The normal workday is 7.5 hours and the normal workweek is 37.5 hours. Please note that the hours of operation within the Public Service Pay Centre are from 7:30 am to 8:00 pm Atlantic Time. Management reserves the right to schedule employee hours of work within these operating hours.
• Employees will be required to provide information to clients via the telephone

Other information

You MUST complete all questions and your application without consultation with any other individual, as your answers will be used to evaluate some of the essential qualifications. Any false and/or fraudulent information OR if it is known that someone helped you fill out the information and/or to answer any question, may result in corrective measures, that can include:
- the rejection of your application
- the revocation of your appointment to the public service
- in case of fraud, you may also be subject to a criminal investigation

Candidates may be selected randomly for evaluation. Additional selections will be done as required to fill vacant positions.

Appointment decisions may be based on organizational needs. We therefore encourage candidates to self-declare their membership to any of the four employment equity designated groups in order to be considered should the organizational need be invoked during the appointment process.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet one or more of the asset qualifications, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

If you have a Personal Record Identifier (PRI), please include it in your application.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Assessments will be conducted at locations of the employer's choice and may require candidates to travel to this location.

COMMUNICATION METHOD: Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.

PLEASE APPLY ONLINE: All information should be provided online. We request that you DO NOT fax or mail in hard copy documents. If you have any health or physical limitations preventing you from applying online, you are asked to send an email to: .
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.